Workplace Experience Coordinator

The Elevance Health Companies, Inc.; Mason (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) + match

Stock purchase plan

Paid time off

Wellness programs

Job summary

The Elevance Health Companies, Inc. in Mason, OH is seeking a Workplace Experience Coordinator to manage onsite facilities, events, and guest services. This full-time role emphasizes delivering high-quality services with strong coordination across internal teams and external vendors.

Hybrid workforce considerations exist, with a focus on on-site presence for collaboration. A background in customer service within real estate, travel or hospitality is essential, along with strong problem-solving

Qualifications

• High School or GED required.
• A minimum of five (5) years of progressive customer service experience within real estate, travel or hospitality industries required.

Responsibilities

• Receives requests and complaints and relays them to facilities, design strategy, travel, janitorial and other services.
• Reserves facilities and works with event contacts to assess needs and provide high quality services.
• Coordinates with internal and external teams and vendors to execute campus events.
• Inspects facilities for event readiness and daily issues, identifying improvements.
• Monitors service work orders and escalates unmet needs as required.
• Recommends facility and process improvements based on guest and associate feedback.

Skills

Customer service

Event planning

Facilities coordination

Vendor coordination

Education

High School or GED

Tools

Microsoft Office Suite

Job description

Position Title: Workplace Experience Coordinator

Location: Mason, OH PulsePoint (commutable distance)

Hours: Monday‑Friday; 7a‑4p with some flexibility needed

Onsite: This role requires associates to work from the posted locations full‑time, enabling consistent face‑to‑face collaboration, teamwork, and direct engagement.

Responsibilities

• Receives requests and complaints taking related actions and relaying requests to other corporate services such as Facilities Management, Design Strategy, Travel Services, Janitorial Services, Food Services, Security, Audio Visual Services, Mail and Delivery Services, Corporate Communications, and any additional external vendors.
• Reserves facilities and works with event and meeting contacts and planners to assess facility needs and provide the highest quality of services.
• Coordinates with internal and external teams and vendors as needed to execute successful campus events.
• Inspects facilities for event readiness as well as daily issues identifying needed improvements.
• Monitors service work order completion and follows escalation process for unmet needs.
• Recommends facility and process improvements to better address observed customer needs and address satisfaction surveys of the guests and associates.

Minimum Requirements

• High School or GED required.
• A minimum of five (5) years of progressive customer service experience within real estate, travel or hospitality industries required.

Preferred Skills, Capabilities and Experiences

• Advanced study preferred.
• Prior experience interacting and servicing with executive and/or VIPs is highly preferred.
• Previous experience planning meetings and events preferred.
• Prior experience reviewing customer satisfaction and survey data is preferred.
• Knowledge of Microsoft Office Suite and other tools.
• Strong problem solving and communication skills preferred.
• Hospitality experience preferred.
• Demonstrated ability to lead through service, collaboration, and empowerment – putting the needs of the team/associates first while building trust, accountability, and an inclusive environment.

Job Level: Non-Management

Workshift: Job Family: FAC > Facility Operations

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member‑facing roles to become vaccinated against COVID‑19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

We offer a range of market‑competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.