Workplace Experience Associate - Chicago, IL

CBRE, Inc.; Chicago (IL); On-site; USD 49,000 - 54,000; Full time

Job summary

CBRE, Inc. in Chicago seeks a Workplace Experience Associate to deliver world-class service to employees and guests in a designated building. The role handles visitor check-in, orientation, event coordination, and daily operations to ensure a welcoming environment.

You will greet visitors, manage passes, support meetings, and uphold security protocols while contributing to a positive, service-oriented workplace culture.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Advanced organizational skills.

Responsibilities

• First point of contact for all those entering the facility. Greet them, issue visitor and parking passes, and escort visitors to the proper location.
• Answer the telephone professionally and create presentations for groups of varying sizes.
• Arrange and confirm recreational, dining, and business activities on behalf of the requester.
• Approve janitorial or maintenance work orders and liaise with vendors or staff as needed.
• Resolve inquiries or complaints from employees and guests in a professional customer-service manner.
• Oversee team support including office supplies, meeting coordination, and equipment care.
• Review and ensure client materials follow brand guidelines.
• Follow security and emergency procedures and notify management as needed.
• Deliver new hire orientation, training, and coaching, and create presentations for groups.
• Follow manager directions and work with minimal supervision.
• Gather and analyze data to identify and solve problems with little precedent.
• Impact own team and related teams; suggest process improvements.
• Evaluate complex content and communicate it clearly and concisely.

Skills

Microsoft Office

Organizational skills

Education

High School Diploma or GED

Job description

About the Role:

As a CBRE Workplace Experience Associate, you will be responsible for delivering world‑class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world‑class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various‑sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co‑workers. Provide solutions in a professional customer service‑driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property‑specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various‑sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job‑related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Applicant AI Use Disclosure:

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Associate position is $48,500 annually [or $23,32 per hour] and the maximum salary for the Workplace Experience Associate position is $53,500 annually [or $25.73 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Aff…