Workplace Associate - Elkton, VA (Rotating 12hr Shift 6a-6p/6p-6a)

CBRE; Elkton (VA); Presencial; USD 29.000 - 32.000; Jornada completa

Descripción de la vacante

CBRE is seeking a Workplace Experience Associate to deliver world-class service to employees and guests in a designated building. You will be the first point of contact, greet visitors, manage passes, and coordinate meetings and activities.

You will support a range of administrative tasks, from janitorial and maintenance coordination to new hire orientation and data-driven problem solving, all while following security procedures and brand guidelines.

Formación

• High School Diploma or GED with 3-4 years of related experience.
• Understanding of processes, procedures, systems and concepts within own job function.
• In-depth knowledge of Microsoft Office (Word, Excel, Outlook).
• Advanced organizational skills with an inquisitive mindset.

Responsabilidades

• First point of contact for all those entering the facility; greet visitors and issue passes.
• Answer the telephone professionally and assist with presentations.
• Arrange and confirm activities on behalf of the requestor.
• Approve maintenance work orders and resolve vendor issues as needed.
• Resolve inquiries or complaints with professional customer service.
• Oversee office supplies, meeting coordination, and equipment care.

Conocimientos

Customer service

Office software

Organizational skills

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

About the Role

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

What You'll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You'll Need

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Associate position is $21.00 hourly. and the maximum salary for the Workplace Experience Associate position is $23.00 hourly. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).