Workplace Experience Assistant

Zs Associates; South San Francisco (CA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ZS is a management consulting and technology firm focused on improving life by combining data, science, technology and human ingenuity. The Workplace Experience Assistant supports day-to-day workplace and front desk services, ensuring a welcoming, organized office while handling routine tasks, records, and communications.

The role is in-person, Monday through Thursday with a half-day on Friday, requiring a high school diploma (associates/bachelor preferred) and 1–3 years of relevant experience;

Qualifications

• High school diploma required; post-secondary education or Associate’s/Bachelor’s degree preferred.
• 1-3 years of relevant workplace experience, front desk, administrative support, hospitality, facilities, or professional services preferred.
• Fluency in English and strong communication skills are required.

Responsibilities

• Greet and escort visitors, answer phones, and support visitor logs, badges, mail and packages.
• Reset and restock meeting rooms; submit routine maintenance tickets and follow up on basic service needs.
• Complete routine logs, trackers, checklists, bulletin/calendar updates and issue reports for review.
• Update and publish approved digital signage content and post approved updates to MyZS and Conversations pages.
• Support fire and safety duties with guidance.
• Provide back-up support as needed.
• Complete daily office rounds, including rooms, pantry, copy areas, wellness supplies, signage, storage and common spaces.
• Support event setup, catering receipt, signage, materials, clean-up and room reset.
• Support SAP invoices, Corp AMEX receipt collection and other office finance activities under guidance.
• Execute routine communication requests using established templates and processes.
• Partner with IBG and other office teams to execute events.

Skills

Client-first mindset

Communication skills

Teamwork

Time management

English fluency

Education

High school diploma or equivalent; preferred Associate’s/Bachelor’s

Tools

SAP

Concur

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

The Workplace Experience Assistant is responsible for supporting the day-to-day delivery of workplace and front desk services within an assigned office. This role helps maintain a welcoming, organized, and service-oriented office environment by executing routine workplace activities in accordance with established procedures, checklists, and service expectations.

What you'll do: Workplace Experinece Assistants in the Support Services will…

• Greet and escort visitors, answer phones, and support visitor logs, badges, mail and packages.
• Reset and restock meeting rooms; submit routine maintenance tickets and follow up on basic service needs.
• Complete routine logs, trackers, checklists, bulletin/calendar updates and issue reports for review.
• Update and publish approved digital signage content and post approved updates to MyZS and Conversations pages.
• Support fire and safety duties with guidance.
• Provide back-up support as needed.
• Complete daily office rounds, including rooms, pantry, copy areas, wellness supplies, signage, storage and common spaces.
• Support event setup, catering receipt, signage, materials, clean-up and room reset.
• Support SAP invoices, Corp AMEX receipt collection and other office finance activities under guidance.
• Execute routine communication requests using established templates and processes.
• Partner with IBG and other office teams to execute events.
• This is an in-person role supporting office operations Monday through Thursday, and half-day on Friday.

What you’ll bring:

• High school diploma required; post-secondary education or Associate’s/Bachelor’s degree preferred.
• One to three years of relevant workplace experience, front desk, administrative support, hospitality, facilities, or professional services experience preferred.
• Computer fluency with Microsoft Office, Word, PowerPoint, Excel and Outlook; SAP and Concur familiarity desirable.
• Strong oral and written communication skills with a client-first, service-oriented approach.
• Professional appearance and demeanor with the ability to exercise good judgment and discretion.
• Attention to detail, dependability, punctuality, and ability to complete recurring tasks accurately.
• Proactive self-starter with the ability to manage routine tasks, follow standard procedures, and meet deadlines.
• Comfort working both independently and as part of a team in a busy office environment.
• Collaborative spirit, problem-solving approach and willingness to use available resources and tools to create efficiencies.
• Fluency in English.
• Client-first mentality.

How you’ll grow:

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Work Authorization:

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.