Workplace Exp Coordinator

CBRE; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

CBRE seeks a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated Raleigh building.

You will be the first point of contact, greet visitors, handle passes, answer calls, and coordinate activities and services on-site. The role emphasizes professional communication, organization, and adherence to security procedures to ensure a welcoming and safe environment.

Qualifications

• High School Diploma or GED with up to 2 years of related experience.
• Excellent communication and customer service skills.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.

Responsibilities

• First point of contact for all entrants; greet visitors and issue passes per security protocols.
• Answer phones professionally and assist with presentations and group talks.
• Coordinate recreational, dining, and business activities for requestors.
• Coordinate workplace services including mail, office supplies, onboarding, and vendor liaison.
• Acknowledge inquiries and provide professional, customer-service driven solutions.
• Organize on-site events: secure space, set up/teardown, and delivery of supplies.
• Follow property-specific security and emergency procedures and notify the right parties.
• Collaborate with vendors supplying services or goods to the workplace.
• Explain information clearly to the team and follow manager directions.
• Apply established procedures to straightforward problems with limited discretion.

Skills

Customer service

Communication

Organizational skills

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.


• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.


• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.


• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.


• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.


• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.


• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.


• Coordinate with vendors who supply services or goods to the workplace.


• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.


• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.


• Ability to follow basic work routines and standards in the application of work.


• Communication skills to exchange straightforward information.


• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.


• Strong organizational skills with an inquisitive mindset.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affiant Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)