Workplace Ambassador - Charlotte, NC

TD; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

TD is seeking a Facilities/Office Services role in Charlotte, NC. The position focuses on hospitality, colleague support, space readiness, and operational coordination within the office environment.

You will maintain cafés and meeting rooms, manage supplies, and assist with events and room setups, while delivering real-time workplace assistance to colleagues and visitors.

Qualifications

• Experience in office administration, hospitality, or workplace services.
• Strong organizational and time-management skills in fast-paced environments.
• Excellent customer service mindset with initiative and adaptability.

Responsibilities

• Maintain cafés, meeting rooms, and common spaces to be guest-ready.
• Manage inventory and replenish workplace supplies.
• Coordinate events, catering, and room setups for meetings and activities.
• Support safety duties and assist with facilities service requests.

Skills

Hospitality

Customer service

Office administration

Time management

Verbal communication

Multitasking

Microsoft Office

Education

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Work Location:Charlotte, North Carolina, United States of AmericaHours:40Pay Details:$22.50 - $29.00 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business:Business Management, Strategy & SupportJob Description:This role serves as a visible, mobile presence within the office environment, enhancing the workplace experience through hospitality, colleague support, space readiness, and operational coordination. Ensures shared spaces are welcoming, functional, and engaging while providing day-to-day support for colleagues, visitors, and workplace events.Depth & Scope:Maintains cafés, coffee stations, inclusive spaces, and meeting rooms to ensure they are organized, operational, and guest-readyManages inventory and replenishment of workplace supplies and amenitiesConducts regular workplace walkthroughs, identifies issues, and coordinates cleaning, maintenance, and repair activitiesProvides real-time workplace assistance, guidance, and problem resolution for colleagues and visitorsSupports workplace programming, enterprise events, and colleague engagement activities, including room setup, catering coordination, and event executionPerforms furniture movement and room reconfigurations to support business and event requirementsSubmits, tracks, and coordinates facilities and technology service requestsMay support additional workplace safety responsibilities such as Fire Warden or First Aid RepresentativeEducation & Experience:Associate’s degree and/or Bachelor’s degree preferred0-2 years of related experienceExperience in office administration, hospitality, workplace services, facilities support, or a related fieldStrong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environmentCustomer service and hospitality-oriented mindset with demonstrated adaptability and initiativeStrong verbal communication and interpersonal skills with the ability to engage effectively with diverse audiencesProficiency with Microsoft Office applications, including Word, Excel, and PowerPointPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – FrequentWalking – FrequentMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – FrequentLifting/Carrying (over 25 lbs.) – OccasionalSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – OccasionalReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.#LI-USCorporate #IN-USCorporateWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [e-mail] . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.