WORKPLACE AMBASSADOR

Flik Hospitality Group; Minneapolis (MN); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Flik Hospitality Group seeks a Workplace Ambassador to welcome employees and visitors, provide hospitality-focused support, and maintain a safe, functional workplace on-site.

As a visible on-site resource, you will coordinate with service partners, assist with room setups, and help foster a positive employee experience across the site.

Qualifications

• Service-focused, flexible, collaborative and comfortable engaging with employees and visitors.
• Strong relationship-building, communication, and problem-solving skills, with the ability to remain calm under pressure.
• Basic technology troubleshooting skills and proficiency in Outlook, Excel, Word, and PowerPoint.
• Ability to work the assigned on-site schedule, maintain coverage, and remain mobile most of the day.
• Comfortable performing light room-setup tasks safely and requesting additional support when needed.

Responsibilities

• Welcome employees and visitors; provide workplace assistance, directions, escorts, site tours, and local information.
• Educate employees about workplace resources, amenities, and protocols, and support new hires and employees relocating to the site.
• Conduct proactive floor walks, remain visible and mobile, and monitor the readiness of workspaces, meeting rooms, shared areas, amenities, and office supplies.
• Assist with light conference room setup and reconfiguration, following safety procedures and coordinating additional support when needed.
• Identify workplace, technology, cleanliness, maintenance, safety, and access concerns; perform basic troubleshooting and coordinate AV support when appropriate.
• Submit, track, elevate, and follow up on service requests through resolution in partnership with the responsible teams.
• Identify recurring issues and collaborate with Facilities and Technology teams on preventive solutions.
• Support workplace engagement activities and events with the Site Leader and other stakeholders.
• Gather employee feedback, communicate recurring themes, and connect employees with relevant resources.
• Build strong partner relationships and follow established service and escalation standards.
• Assist with wayfinding, room reservations, scheduling issues, meeting-space readiness, and other conference center needs in partnership with the Connections team.

Skills

Customer service

Relationship building

Communication

Problem solving

Calm under pressure

Tech troubleshooting

Tools

Outlook

Excel

Word

PowerPoint

Job description

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Workplace Ambassador creates a welcoming, safe, and functional workplace by providing hospitality-focused support to employees and visitors. As a visible on-site resource, the Ambassador addresses workplace needs, coordinates with service partners, and helps foster a positive employee experience.

Flik Hospitality Group

Salary

$24 - $25

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Workplace Ambassador creates a welcoming, safe, and functional workplace by providing hospitality-focused support to employees and visitors. As a visible on-site resource, the Ambassador addresses workplace needs, coordinates with service partners, and helps foster a positive employee experience.

Key Responsibilities

• Welcome employees and visitors; provide workplace assistance, directions, escorts, site tours, and local information.
• Educate employees about workplace resources, amenities, and protocols, and support new hires and employees relocating to the site.
• Conduct proactive floor walks, remain visible and mobile, and monitor the readiness of workspaces, meeting rooms, shared areas, amenities, and office supplies.
• Assist with light conference room setup and reconfiguration, following safety procedures and coordinating additional support when needed.
• Identify workplace, technology, cleanliness, maintenance, safety, and access concerns; perform basic troubleshooting and coordinate AV support when appropriate.
• Submit, track, elevate, and follow up on service requests through resolution in partnership with the responsible teams.
• Identify recurring issues and collaborate with Facilities and Technology teams on preventive solutions.
• Support workplace engagement activities and events with the Site Leader and other stakeholders.
• Gather employee feedback, communicate recurring themes, and connect employees with relevant resources.
• Build strong partner relationships and follow established service and escalation standards.
• Assist with wayfinding, room reservations, scheduling issues, meeting-space readiness, and other conference center needs in partnership with the Connections team.

Required Skills And Qualifications

• Service-focused, flexible, collaborative, and comfortable engaging with employees and visitors.
• Strong relationship-building, communication, and problem-solving skills, with the ability to remain calm under pressure.
• Basic technology troubleshooting skills and proficiency in Outlook, Excel, Word, and PowerPoint.
• Ability to work the assigned on-site schedule, maintain appropriate coverage, and remain mobile for most of the day.
• Comfortable performing light room-setup tasks safely and requesting additional support when needed.

Associates At Flik Hospitality Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.