WorkFusion Specialist: Automation & Workflow Expert

Matlen Silver; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Matlen Silver is seeking an experienced WorkFusion specialist to support and enhance WorkFusion workflows, troubleshoot platform issues, and ensure accurate email intent classification and routing into GSS.

The role is post-remediation, ongoing support and potential AI-assisted servicing initiatives; you will work independently with application partners/ SMEs on integrations and future automation projects.

Qualifications

• Hands-on WorkFusion development and support.
• 2+ years of WorkFusion experience preferred.
• Experience with workflow automation and troubleshooting.
• Banking/financial services experience is a strong plus.

Responsibilities

• Support and enhance WorkFusion workflows.
• Troubleshoot and remediate platform issues.
• Maintain email intent classification and routing into GSS.
• Work independently with application partners/ SMEs.
• Contribute to future automation/AI initiatives.

Skills

WorkFusion

Workflow automation

Troubleshooting

Integration

Independence

Tools

Siebel

GSS

Email automation

API integration

Job description

Matlen Silver is seeking an experienced WorkFusion specialist to support and enhance WorkFusion workflows, troubleshoot platform issues, and ensure accurate email intent classification and routing into GSS.

The role is post-remediation, ongoing support and potential AI-assisted servicing initiatives; you will work independently with application partners/ SMEs on integrations and future automation projects.