WorkFusion Specialist: AI-Driven Automation & Support

Matlen Silver; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Matlen Silver in Charlotte, NC is seeking a WorkFusion Developer / Specialist to provide hands-on development, production support, troubleshooting, and enhancement of the WorkFusion automation platform. This role supports modernization and optimization after a remediation initiative, with a strong emphasis on hands-on WorkFusion expertise.

The ideal candidate will work independently with application partners, technical SMEs, and downstream systems, contributing to AI-assisted servicing

Qualifications

• Hands-on experience developing and/or supporting WorkFusion applications and workflows.
• Approximately 2+ years of relevant experience preferred; strong WorkFusion experience may outweigh overall years of experience.
• Experience with WorkFusion workflow automation.
• Experience troubleshooting and remediating WorkFusion issues.
• Experience supporting WorkFusion in production environments.
• Experience integrating WorkFusion with downstream systems.
• Ability to independently troubleshoot technical issues and identify solutions.
• Ability to explain WorkFusion workflows and solutions that you have personally developed or supported.
• Strong communication and collaboration skills.

Responsibilities

• Develop, support, enhance, and troubleshoot WorkFusion workflows.
• Provide production support and resolve WorkFusion platform issues.
• Maintain and improve email intent classification and routing processes.
• Perform workflow automation and process enhancements.
• Support integrations between WorkFusion and downstream applications.
• Participate in WorkFusion implementations, remediation efforts, and enhancements.
• Investigate and resolve complex production issues.
• Collaborate with application partners, technical leads, and SMEs.
• Work independently with limited handholding.
• Contribute to future automation and AI-assisted servicing initiatives as needed.

Skills

WorkFusion

NLP

API integration

Troubleshooting

Cross-functional collaboration

Job description

Matlen Silver in Charlotte, NC is seeking a WorkFusion Developer / Specialist to provide hands-on development, production support, troubleshooting, and enhancement of the WorkFusion automation platform. This role supports modernization and optimization after a remediation initiative, with a strong emphasis on hands-on WorkFusion expertise.

The ideal candidate will work independently with application partners, technical SMEs, and downstream systems, contributing to AI-assisted servicing