WORKFORCE SUPERVISOR

Arizona Department of Administration; Payson (UT); On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

Affordable medical, dental, life and L

ASRS retirement

10 paid holidays

Paid vacation and sick time

Parental leave

Deferred compensation plan

Wellness plans

Tuition reimbursement

Stipend opportunities

Infant at work program

Rideshare/Public Transit Subsidy

Career advancement opportunities

Job summary

Department of Economic Security (DES) seeks a Workforce Supervisor for the Workforce Solutions Administration (WSA) in Payson, AZ. You will lead daily operations, coordinate staff, and ensure service delivery in a dynamic, sometimes virtual environment.

The role requires leadership, strong communication, and the ability to apply labor market information to guide job seekers. Travel to statewide locations may be required, with a competitive benefits package and retirement plan.

Qualifications

• High School Diploma or equivalent.
• Two years of supervisory experience or four years of public contact or customer service work experience, employment counseling, or recruitment.

Responsibilities

• Plan and coordinate daily work assignments; provide direction to staff to ensure efficient operation.
• Recruitment, onboarding, training, and performance management to maintain an effective environment.
• Attend and conduct meetings for information dissemination and program compliance.
• Design procedures to ensure office operations meet program goals; confer with management to resolve issues.
• Collect, compile, analyze, and submit data and correspondence timely to requests.
• Interpret rules, regulations, policies, EEO and affirmative action mandates governing DES programs.

Skills

Leadership

Customer service

Written/verbal communication

Policy interpretation

MS Office/Google/Data systems

Education

High School Diploma

Tools

MS Office

Google

Data systems

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

WORKFORCE SUPERVISOR

Division of Employment and Rehabilitation Services (DERS)
Workforce Solutions Administration (WSA)
216 East Highway 260, Payson, Arizona 85541

Salary: $24.0200/ hourly ($49,961.60 annually)

Grade: 21

Closing Date: Open until sufficient resumes are received

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; to view 'Our DES' video. Come join the DES Team! The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence. DES is seeking an experienced and highly motivated individual to join our team as a Workforce Supervisor with the Workforce Solutions Administration (WSA). This position is responsible for providing leadership, coordination, and supervision of the daily activities of an operations team; setting priorities for the team to ensure task completion; and coordinating work activities with other supervisors. Decisions and problem-solving are guided by policies, procedures, and business plans. Depending on the assignment, leadership, coordination, and supervision are provided in an office environment or virtual environment for local or geographically dispersed teams. This position will be required to utilize a business methodology that drives continuous improvement. Travel will be required for State business. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

Job Duties:

Essential Duties and Responsibilities include, but are not limited to:

• Plan and coordinate daily work assignments according to a system of management principles; provide direction and instructions to staff to ensure efficient operation of the programs in area of responsibility.
• Perform recruitment, onboarding, training, and performance management functions to maintain an effective and efficient work environment.
• Attend and conduct meetings for the dissemination of information and program compliance.
• Design and implement procedures to ensure office operations and services are effective and efficient to meet program goals. Confer with management to resolve issues.
• Collect, compile, analyze, and submit data and correspondence timely to all Division/Administration requests.
• Interpret rules, regulations, and policies, along with Equal Employment Opportunity (EEO) and affirmative action mandates governing Department of Labor (DOL)/DES programs.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Labor market information and in-demand industries and occupations; Interviewing techniques, transferable skills, assessment tools, and strategies.
• Social, cultural, and economic conditions that impact the populations and area(s) served.
• Special needs of minority groups and disadvantaged persons.
• Community resources and support services.

Skill in:

• Leadership and developing the confidence, competence, and potential of individual staff and teams.
• Customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution.
• Written and verbal communication, including public speaking and presentation.
• Research and interpret policies and procedures.
• Proficiency with MS Office, Google, and data systems.

Ability to:

• Learn & apply applicable Federal and State laws, rules, regulations, policies and procedures.
• Lead professional staff in the delivery of employment and employer services.
• Work effectively independently and as a member of diverse teams.
• Develop a positive, productive, motivated team-oriented work culture.
• Use Labor Market Information, in-demand industry, occupation, and transferable skills data to assess, advise, refer, prepare, and match job seekers. Address barriers to employment, engage education and training resources to prepare job seekers, track job seeker progress and completion of education and training, and match and refer the job seeker to employment opportunities.
• Travel to locations within assigned area and to statewide meetings, which may include navigation in rural or otherwise difficult to locate areas.
• Promote ARIZONA@WORK verbally and in writing to diverse audiences.

Selective Preference(s):

The ideal candidate for this position will have:

• High School Diploma or equivalent.
• Two (2) years of supervisory experience or 4 years of public contact or customer service work experience, employment counseling, or recruitment.
• Depending on assignment: experience working with farmworkers, refugees, and veterans; service-connected disabled veteran with other than a dishonorable discharge.

Pre-Employment Requirements:

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Xavier Martinez at [phone] or email [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting [phone] or email [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.