DISABLED VETERANS OUTREACH PROGRAM REPRESENTATIVE

AZ State Jobs; Casa Grande (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Paid Holidays

Paid Vacation/Leave

Job summary

The Department of Economic Security (DES) seeks a Disabled Veterans Outreach Program (DVOP) Representative to provide employment services and match job seekers with Arizona businesses. Serve through 1:1 or group interactions, including virtual or telephonic support, to help clients get jobs, improve employment, or build sustainable careers.

Essential duties include case management, record-keeping, and outstanding customer service, with travel to diverse locations and possible non-traditional

Qualifications

• Knowledge of Labor Market Information and in-demand industries and occupations.
• Understanding of social, cultural and economic conditions affecting populations served.
• Awareness of special needs of minority groups and disadvantaged persons.
• Familiarity with community resources and support services.
• Ability to conduct basic research, data gathering and interpretation to solve problems.
• Event planning and management, with focus on collaboration with partners.

Responsibilities

• Case management including outreach, assessment of skills and barriers, and employment planning.
• Maintain accurate records and reports for performance and regulatory requirements.
• Provide customer service and information to job seekers, partners and the business community.
• Attend required training for program assignment.

Skills

Customer service

Teamwork

Interpersonal communication

Public speaking

Written communication

Verbal communication

Microsoft Office

Google tools

Data base systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Google

Database systems

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

DISABLED VETERANS OUTREACH PROGRAM REPRESENTATIVE

Job Location:

Division of Employment and Rehabilitation Services (DERS)
Workforce Solutions Administration (WSA)
820 East Cottonwood Lane, Casa Grande, Arizona 85122

Posting Details:

Salary: $21.4126/ hourly ($44,538.20 annually)

Grade: 18

Closing Date: Open until sufficient resumes are received

Qualified Eligible Veterans/Qualified Disabled Veterans are encouraged to apply!

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video.

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as a Disabled Veterans Outreach Program (DVOP) Representative with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment related services to engage, advise, prepare, and match job seekers with Arizona businesses and enable job seekers to: get a job, maintain or strengthen current employment, or build a sustainable career. Services are provided through 1:1 or group interactions and will include client facing, virtual/digital or telephonic means. Services provided may be for one or more programs within the Administration and may focus on specialized populations depending on assignment. This position will be required to utilize a business methodology that drives continuous improvement. Depending on population served, must be willing and able to work in places of client gathering; housing or farm locations; rural remote areas of the state; correctional facilities; and working outside of traditional 8-5 work hours.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Case Management: perform outreach and case management functions such as: assessing skills, abilities, work history, employment barriers and career interests, retention follow up; developing employment plans; determine eligibility for services; providing information on Labor Market, In-Demand industries, and occupations; and identifying and coordinating with formal and informal resources to remove barriers, develop skills, and achieve certifications.
• Record Keeping: Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
• Customer Service: provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; resolution of customer issues and complaints; and utilization of veteran priority of service (VPOS) for veteran clients (as applicable).
• Attend training required by program assignment.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Labor Market Information and In-demand Industries and Occupations.
• Social, cultural and economic conditions that impact the populations and area(s) served.
• Special needs of minority groups and disadvantaged persons.
• Community resources and support services.
• Basic research, data gathering and interpretation and problem-solving techniques.
• Event planning and management, including communication and collaboration with key partners.

Skill in:

• Customer service, teamwork, collaboration, and interpersonal communication.
• Written and verbal communication, including public speaking and presenting.
• Proficiency with Microsoft Office, Google, data base systems, and computers.

Ability to:

• Learn & apply applicable Federal and State laws, regulations and procedures, to include Department of Labor (DOL), DES, Department of Corrections, and Department of Administration rules, policies, and procedures.
• Labor Market Information, in-demand industry, occupation and transferable skills data to assess, advise, refer, prepare, and match job seekers.
• Willing and able to work in a correctional facility or perform work in housing or farm locations and react quickly in emergency situations, when assigned to a highly specialized area or population.
• Travel to locations within assigned area and to statewide meetings, which may include navigation in rural or otherwise difficult to locate areas.

Selective Preference(s):

• High school diploma or equivalent.
• Two (2) years of public contact or customer service work experience, employment counseling, or recruitment.
• Experience working with farmworkers, refugees, and veterans.
• As required by 38 U.S.C. § 4103A(b), state agencies are required to follow a specific preference order when filling positions: First, qualified service-connected disabled veterans, as defined by 38 U.S.C. § 4211 (3). Second, qualified eligible veterans, as defined by 38 U.S.C. § 4211 (4).

Pre-Employment Requirements:

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

Benefits:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Xavier Martinez at [phone] or email [e-mail].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting [phone] or email [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.