QUALITY ASSURANCE SUPERVISOR

Arizona Department of Administration; Flagstaff (AZ); On-site; USD 53,000 - 55,000; Full time

Benefits offered by this job

Affordable health plans

Paid vacation and sick time

ASRS retirement plan

Job summary

The Department of Economic Security (DES) in Flagstaff, AZ is seeking a Quality Assurance Supervisor within the Division of Developmental Disabilities (DDD). The role leads QA investigations, coordinates monitoring, and supports staff and providers to ensure high quality services for adults and families.

Responsibilities include on-site audits, interviews with members and staff, and collaboration with DES management and external partners.

Qualifications

• Federal and state laws and agency rules governing DDD practices.
• Investigation methods and interviewing techniques.
• Regulatory and policy interpretation and documentation.

Responsibilities

• Oversee investigations and QA reviews to ensure criteria are met.
• Coordinate program monitoring and communicate with DES and partners.
• Provide training and guidance to staff and providers.
• Conduct on-site audits and interviews with members.
• Assist in policy development for QA operations.

Skills

Investigation practices

Interviewing techniques

Risk management

Oral and written communication

Time management

Leadership and supervision

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

QUALITY ASSURANCE SUPERVISOR

Division of Developmental Disabilities (DDD)
1701 North 4th Street, Flagstaff, Arizona 86004

Salary: $53,000.00-$55,000.00

Grade: 19

Closing Date: September 30, 2026

Job Summary

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or here to view ‘Our DES’ video. Come join the DES Team! The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Quality Assurance Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties

• Supervises and oversees Quality Specialists, ensuring the investigation process and investigation reports meet established criteria. Schedules, coordinates, & oversees investigations & program monitoring where contracted services are provided. Coordinates activities with DES QA Management, HCS, APS, OSI, & OLCR, Tribal Protective Services, Law Enforcement, DCS, and DHS linking systems in regards to Incident Management.
• Provides technical assistance and training to Division staff and provider agencies to ensure federal, state, and contractual requirements are met. Recommends Contract Action for provider agencies not meeting contractual requirements; ensures follow-up of Contract Action is completed with providers.
• Completes on-site audits of the licensed homes. Conducts in-person interviews with members and direct reports. Participates in individual supervisory meetings, personnel actions, hiring/interviewing, training, monitoring & evaluating to ensure all staff are qualified and competent to meet performance standards. Travels to licensed settings and completes face to face interviews with members and Qualified Vendor staff. Completing chart audits. Providing technical assistance as needed.
• Assists in the development and implementation of policies and procedures and guidelines to define systems and operations relevant to District QA operations.
• On occasion, acts as the Quality Assurance Manager's designee in their absence.

Knowledge, Skills & Abilities (KSAs)

• Federal and state laws and agency rules, regulations, policies, and procedures surrounding DDD practices.
• Investigation practices, interviewing techniques, risk management practices.
• Values and rights associated with the field of developmental disabilities.
• Quality Management.
• Assessing, reviewing, and analyzing situations and/or data.
• Oral and written communication.
• Working independently with minimal supervision.
• Problem solving moderate to complex situations and prioritizing moderate to complex situations.
• Time management.
• Evaluate data and documents and apply to laws, rules, regulations, and policy.
• Read, comprehend, and interpret policy, procedures and contracts.
• Write clear and succinct regulatory interpretations and correspondence.
• Relate with multi-level of employees and organization personnel.
• Plan and organize moderate to complex work and supervise staff.

Selective Preference(s)

The ideal candidate for this position will have:

• 2 years experience working with vulnerable populations (e.g., developmental disabilities, geriatric, behavioral health, etc.) and at least 1 year of direct supervisory experience. Also prefer experience using databases and spreadsheets.

Pre-Employment Requirements

• Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11)).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statutes 41-1968 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us

For questions about this career opportunity, please contact Wendy Browning at 480-273-9918 or [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting 480-273-9918 or [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.