HUMAN SERVICES WORKER 2

AZ State Jobs; Phoenix (AZ); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

ASRS retirement

Paid holidays

Paid vacation and sick time

Tuition Reimbursement

Job summary

The Department of Economic Security (DES) in Phoenix, AZ is seeking a Human Services Worker 2 to join the Division of Developmental Disabilities. You will support families and individuals by processing eligibility packets, maintaining records, and coordinating with Eligibility Specialists to ensure timely decisions.

This role emphasizes accuracy, communication, and ability to work with diverse communities. Applicants must meet pre-employment requirements and may access ASRS benefits and

Qualifications

• Knowledge of basic human needs, growth and behavior.
• Understanding of community resources and tracking systems.
• Follows general office procedures.

Responsibilities

• Processes Eligibility packets and logs into the unit system.
• Conducts daily follow up with providers for needed information.
• Answers calls and routes messages to staff; handles routine inquiries.
• Maintains office supplies and handles incoming mail for timely responses.
• Inputs member information into the database and tracks decisions.

Skills

Oral and written communication

Interpersonal relations

Organizational skills

Tools

Microsoft Word

Outlook

Excel

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

HUMAN SERVICES WORKER 2

Job Location:

Division of Developmental Disabilities (DDD) 4000 North Central Avenue, Phoenix, Arizona 85012

Posting Details:

Salary: $37,000 - $39,000

Grade: 12

Closing Date: September 30, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Humans Services Worker 2. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

• Processes Eligibility packets. Document received packets/cases into unit log Routinely checks database for a record of a referral/ application. Reviews application packets for completeness. Forwards completed packets to the assigned Eligibility Specialist and created proxies for flow board.
• Conduct daily follow up with providers to obtain additional information that is needed for processing of Eligibility packets; Close case files to assist with determinations within time frames outlined in policy and procedure.
• Serves as the in-day person in a unit and/or office. Answers office telephones and phone calls for Eligibility Specialists who are out of the office. Takes accurate messages and/or routes to appropriate staff. Responds to routine questions for information from families and providers.
• Maintains office supplies, copy machines, postage meter, etc. Opens, reviews, sorts, and distributes office mail to appropriate Unit staff, ensuring that critical documents (e.g., applications, medical records) are prioritized for a timely response by the Eligibility Specialist/Division. Copies documents as requested.
• Collects necessary information for and prepares eligibility and member re-determination packets. Tracks eligibility decisions. Inputs member information into member information database.
• Collects necessary information for and prepares eligibility and member re-determination packets. Tracks eligibility decisions. Inputs member information into member information database.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Basic human needs, human growth, personality, and behavior.
• Community resources; Tracking systems.
• General office procedures.

Skills In:

• Applying federal laws, state statutes, and agency policies and procedures.
• Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
• Oral and written communication; Organizational skills.
• Initiating, developing, and maintaining member files; Basic clerical skills including proper telephone etiquette, operating office equipment (e.g., copier, fax).
• Interpersonal relations as applied to contacts with applicants, members and representatives of other governmental and community organizations and the public.
• Microsoft Word, Outlook, Excel, and other computer applications.

Ability to:

• Adapt and be sensitive to a variety of cultures; Maintain and display professional demeanor.
• Establish family and professional partnerships.
• Work effectively with a wide range of personalities.
• Assess/review documents to determine importance to meeting member/family needs.
• Type a minimum of 40 wpm.

Selective Preference(s):

• At least ONE (1) year of customer service experience (OR) working with or assisting individuals in a community setting, (e.g. community involvement with individuals with developmental disabilities, aging and adult, youth, etc.).

Pre-Employment Requirements:

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility.

Benefits:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact us Shobana Jeyaraj at 480-915-7157 or [e-mail].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-915-7157 or [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.