Workforce Solutions Specialist — Outreach & Career Matching

State of Arizona; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Affordable health benefits

Paid holidays and vacation

Parental Leave

Job summary

Department of Economic Security in Arizona seeks a Workforce Specialist to provide employment-related services and advise job seekers, working 1:1 or in groups. Responsibilities include matching job seekers with opportunities, guiding skill development, and coordinating with partner agencies to remove barriers to employment.

The role requires travel to meet clients, flexible hours, and the ability to work in diverse settings across the state; prior experience in employment services and excellent

Qualifications

• High school diploma or equivalent.
• Two (2) years public contact or customer service work experience, employment counseling or recruitment.
• Experience working with farmworkers, refugees, and veterans; service-connected disabled veteran with other than a dishonorable discharge.

Responsibilities

• Perform outreach and case management functions such as assessing skills, abilities, work history, employment barriers and career interests.
• Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements.
• Provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners and agencies.

Skills

Customer service

Teamwork

Interpersonal communication

Public speaking

De-escalation

Conflict resolution

Written communication

Verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Google

Video conferencing platforms

Job description

Department of Economic Security in Arizona seeks a Workforce Specialist to provide employment-related services and advise job seekers, working 1:1 or in groups. Responsibilities include matching job seekers with opportunities, guiding skill development, and coordinating with partner agencies to remove barriers to employment.

The role requires travel to meet clients, flexible hours, and the ability to work in diverse settings across the state; prior experience in employment services and excellent