Infor Workforce Management Administrator

Insight Global; United States; On-site; USD 62,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan after 90 days

Paid sick leave and PTO

Job summary

Insight Global seeks an experienced WFM Administration professional to support the Infor WFM Cloud Time & Attendance platform for a large, unionized workforce. The role focuses on day-to-day system administration, troubleshooting, configuration, and cross-functional collaboration with HR, Payroll, Operations, and IT teams.

You will configure timekeeping rules, support time clocks and badge readers, and ensure accurate labor calculations and compliance with labor agreements across enterprise

Qualifications

• 2+ years of experience supporting or administering Infor WFM
• Experience with Infor Time & Attendance
• Experience supporting production workforce management environments
• Strong understanding of overtime calculations, union pay rules, and labor agreement requirements
• Experience supporting physical time collection devices such as time clocks or badge readers
• Strong problem-solving, troubleshooting, and customer support skills
• Ability to support both application functionality and hardware devices

Responsibilities

• Administer and support the Infor Workforce Management (WFM) Cloud platform, primarily Time & Attendance
• Troubleshoot and resolve user issues, system errors, and support tickets
• Configure and maintain timekeeping rules, attendance policies, and labor-related settings
• Support physical time clocks and badge readers, including monitoring, troubleshooting, firmware updates, and connectivity issues
• Maintain union pay rules, overtime calculations, shift differentials, and labor agreement requirements
• Partner with HR, Payroll, Operations, and IT teams to resolve timekeeping and payroll-related issues
• Test and validate system updates, patches, and configuration changes
• Generate reports and perform system analysis to support troubleshooting efforts

Skills

Troubleshooting

Customer support

Problem solving

Communication

Tools

Infor WFM

Infor Time & Attendance

Workday

SQL

Job description

We are seeking an experienced professional to support and maintain the Infor Workforce Management (WFM) Cloud Time & Attendance platform. This role is focused on day-to-day system administration, troubleshooting, configuration, and support of workforce management processes for a large unionized employee population.

This is a hands-on operational support role that partners closely with HR, Payroll, Operations, and IT teams to ensure accurate timekeeping and workforce management processes.

Key Responsibilities

• Administer and support the Infor Workforce Management (WFM) Cloud platform, primarily Time & Attendance
• Troubleshoot and resolve user issues, system errors, and support tickets
• Configure and maintain timekeeping rules, attendance policies, and labor-related settings
• Support physical time clocks and badge readers, including monitoring, troubleshooting, firmware updates, and connectivity issues
• Maintain union pay rules, overtime calculations, shift differentials, and labor agreement requirements
• Partner with HR, Payroll, Operations, and IT teams to resolve timekeeping and payroll-related issues
• Test and validate system updates, patches, and configuration changes
• Generate reports and perform system analysis to support troubleshooting efforts

Required Qualifications

• 2+ years of experience supporting or administering Infor Workforce Management (WFM)
• Experience with Infor Time & Attendance
• Experience supporting and troubleshooting production workforce management environments
• Strong understanding of overtime calculations, union pay rules, and labor agreement requirements
• Experience supporting physical time collection devices such as time clocks or badge readers
• Strong problem-solving, troubleshooting, and customer support skills
• Ability to support both application functionality and associated hardware devices

Preferred Qualifications

• Experience supporting unionized workforces
• Experience within entertainment, media, or studio environments
• Familiarity with Entertainment Partners (EP), Cast & Crew, or similar payroll providers
• Exposure to Workday or other payroll integrations
• SQL or reporting experience
• Experience supporting workforce populations of 300+ employees

Compensation:

$45-65hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.