WORKFORCE SERVICES REPRESENTATIVE 2 - UNDERFILL

State of Nevada; Carson City (NV); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Vacation leaves

Sick Leave

Paid Holidays

PERS Retirement

Deferred Compensation

No Nevada state income tax

Public Service Loan Forgiveness

Longevity pay

Job summary

State of Nevada in Carson City seeks a Workforce Services Representative II (WSR 2) to provide job seeker and business services, with potential progression to WSR 3. Travel up to 25% may be required to deliver workforce programs and assist priority populations. Strong Microsoft Office skills and a 40 wpm typing speed are needed.

A valid driver's license is required for outreach activities. The role supports job seekers, veterans, and disabled veterans through Employment Services programs, with

Qualifications

• HS diploma or equivalent required with 1 year of relevant program experience.
• Experience in interviewing job seekers and gathering education/work history.
• Ability to use computer/software to develop resumes and search for job openings.

Responsibilities

• Interview customers to gather education, training, and goals; assist with service registration.
• Search job listings and screen applicants for fit with job orders.
• Refer qualified customers to businesses and verify referrals.

Skills

Typing 40 wpm

MS Office

Driver's license

Travel up to 25%

Customer service

Interviews

Education

High school diploma or equivalent

Tools

One-Stop Operating System

Microsoft Office Suite

Job description

• No Nevada state income tax.

Job Summary

The Department of Employment, Training, and Rehabilitation (DETR) is hiring a Workforce Services Representative (WSR) 2, underfill for WSR 3, in Carson City, NV. The incumbent will progress to the next level upon meeting the minimum qualifications and the approval of the appointing authority. The position will be located at the Carson City EmployNV Business and Career Hub and/or Satellite office. Depending on operational needs, incumbents may be expected to travel up to 25% to deliver workforce development services in a variety of settings to enhance accessibility for job seekers, employers, youth, veterans, and other priority populations, so a valid driver's license is required. This position serves individuals seeking training opportunities, supportive services, and other resources necessary to obtain and retain meaningful employment. Incumbents may also assist customers who require employment-related support to secure items or services needed to accept a job offer. Responsibilities may include providing services in person and conducting outreach activities. Successful candidates must demonstrate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, and be capable of utilizing technology and data management systems to effectively deliver workforce services and maintain accurate records. The ideal candidate will have a minimum typing speed of 40 words per minute.

Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.

Essential Qualifications

Graduation from high school or equivalent education and one year of relevant program experience which included interviewing job seeking customers to gather education and work history information or job requirements from business customers; evaluating education and training and applying knowledge of specific occupational requirements and labor market conditions to make referrals to job openings; assisting customers to use computer equipment and software to develop resumes, assess skills and aptitude and search the Internet for job openings, or post job listings on the Internet; recording information gathered from customers using program related computer software; identifying barriers to employment and explaining program requirements and regulations; OR one year as a Workforce Services Representative I in Nevada State service; OR an equivalent combination of education and experience as described above.

Preferred Qualifications

Bilingual in English and Spanish.

Job Duties

Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community; identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services; gather required information and make appropriate referrals to community-based services, partner services, or other federal programs.

Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage.

Advise job seeker on results of self-assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills.

Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs.

Perform related duties as assigned.

Positions assigned to EMPLOYMENT SERVICES: Under supervision, incumbents work in a local workforce investment or one-stop office and perform most of the duties described in the series concept. Some positions serve a specific customer base such as public assistance clients, or business customers placing job listings.

Positions assigned to the DISABLED VETERANS OUTREACH PROGRAM: Under close supervision, incumbents continue to receive training in the duties described in the series concept only for veterans and other eligible individuals with Significant Barriers to Employment (SBE). Positions allocated to this assignment perform duties in a continuing trainee capacity which provides for progression to the Workforce Services Representative III - Disabled Veterans Outreach Program upon the satisfactory completion of the required training period, meeting minimum qualifications, and with the recommendation of the appointing authority.

Knowledge, Skills and Abilities

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Knowledge of:

customer service and interviewing techniques used to gather education and work history from job seeking customers or job requirement from business customers; techniques necessary to establish rapport and gain the trust of customers; resource center equipment and software used to assist job seeking customers in developing resumes, assessing skills and searching the Internet for job openings; occupational requirements of positions and current labor market conditions in Nevada; program related computer software and reports, codes, screens, formats, and key entry sequences; laws, regulations, policies and procedures applicable to Employment Services Programs.

Ability to:

enter, process and retrieve data from the One-Stop Operating System; assist customers in the use of computer hardware and software in resource centers; enter job listings; advise and encourage job seeking customers to follow through on job referrals; evaluate job listings to determine compliance with federal and State laws and regulations; evaluate customers’ education, training and work history and assess qualifications for job referral; establish and maintain cooperative working relationships with co-workers, the public, business customers and other agencies; assist customers with resume development by editing and proof reading drafts and recommending appropriate language and format; make verbal presentations to groups or individuals regarding program information, policies and procedures; identify customers’ barriers to employment; advise customers on job search skills.

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.

Benefits Include

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
• No Nevada state income tax.
• Public Service Loan Forgiveness: Eligible due to public sector employment.
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits

may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

• State Holidays The holiday schedule for State employees is established by the Legislature.

The Following Are Legal Holidays

January 1.............................................. New Year's Day

Third Monday in January.................. Martin Luther King, Jr.'s Birthday

Third Monday in February................ Washington’s Birthday

Last Monday in May........................... Memorial Day

June 19................................................ Juneteenth Day

July 4.................................................... Independence Day

First Monday in September.............. Labor Day

Last Friday in October....................... Nevada Day

November 11........................................ Veterans' Day

Fourth Thursday in November........ Thanksgiving Day

Friday following the Fourth Thursday in November...................... Family Day

December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255