WORKFORCE SERVICES REPRESENTATIVE 1 - UNDERFILL

State of Nevada; Carson City (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

The State of Nevada, Department of Employment, Training, and Rehabilitation (DETR) in Carson City is hiring a Workforce Services Representative 1, underfill for WSR 3. The role supports job seekers, employers, veterans, and other priority populations with training, referrals, and resources.

Expect travel up to 25% and progression to the next level upon qualifications and approval. Ideal candidates have a high school diploma, proficiency in Microsoft Office, strong data-record keeping, and a

Qualifications

• High school diploma or equivalent; two years general work experience.
• Proficient with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and data management systems.
• Typing speed minimum 40 words per minute.
• Bilingual in English and Spanish preferred for outreach and customer service activities.

Responsibilities

• Provide workforce services to job seekers and employers.
• Conduct outreach activities to improve access to services.
• Interview customers to gather education, training, work history and career goals.
• Register customers for services and refer qualified individuals to programs.
• Assist customers with employment-related resources and support to accept job offers.
• Maintain accurate records using data management systems; travel as required (up to 25%).

Skills

Typing 40 wpm

MS Office proficiency

Bilingual English/Spanish

Data management systems

Customer service

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

The Department of Employment, Training, and Rehabilitation (DETR) is hiring a Workforce Services Representative (WSR) 1, underfill for WSR 3, in Carson City, NV. The incumbent will progress to the next level upon meeting the minimum qualifications and the approval of the appointing authority. The position will be located at the Carson City EmployNV Business and Career Hub and/or Satellite office. Depending on operational needs, incumbents may be expected to travel up to 25% to deliver workforce development services in a variety of settings to enhance accessibility for job seekers, employers, youth, veterans, and other priority populations, so a valid driver’s license is required. This position serves individuals seeking training opportunities, supportive services, and other resources necessary to obtain and retain meaningful employment. Incumbents may also assist customers who require employment-related support to secure items or services needed to accept a job offer. Responsibilities may include providing services in person and conducting outreach activities. Successful candidates must demonstrate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, and be capable of utilizing technology and data management systems to effectively deliver workforce services and maintain accurate records. The ideal candidate will have a minimum typing speed of 40 words per minute.

Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.

Graduation from high school or equivalent education and two years of general work experience; OR an equivalent combination of education and experience as described above.

Additional Requirements

• Bilingual in English and SpanishInterview customers to elicit information regarding education, training, work experience, and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community; identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services; gather required information and make appropriate referrals to community-based services, partner services, or other federal programs.
• Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage.
• Advise job seeker on results of self-assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and coach job seeking customers regarding the application process, job interviews, and other job search skills.
• Conduct individual or group orientation sessions to inform customers of programs and services available; answer inquiries from the public and employers regarding workforce investment services and programs.
• Perform related duties as assigned.

Under close supervision, incumbents receive classroom and on-the-job training in the duties described in the series concept for their relevant program area. This is the trainee level in the series which provides for progression to the next level upon satisfactory completion of the required training period, meeting minimum qualifications, and with the recommendation of the appointing authority.

Knowledge of:

• English grammar, spelling, punctuation, vocabulary and composition
• customer service techniques
• modern office practices, procedures and equipment
• telephone techniques and etiquette
• record- keeping and filing methods

Skill in:

• operating a personal computer to enter, retrieve and process data.

Ability to:

• read, comprehend and apply written policies and procedures to specific situations; perform basic mathematical computations including the addition, subtraction, multiplication, and division of whole numbers; compose basic business communications and document interviews; interview customers to gather accurate factual information; interact effectively with customers of diverse backgrounds; compare information and identify similarities, differences and inconsistencies; accurately copy, post or transcribe information from one source to another; explain program services, policies and requirements; establish and maintain cooperative working relationships with co-workers and the public; understand and follow verbal and written directions.