Workforce Optimization Supervisor

sjrmc; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

San Juan Regional Medical Center is seeking a Workforce Optimization Supervisor under the Enterprise Applications and Services IS division to lead UKG Pro WFM initiatives and optimize payroll-related workflows.

The role collaborates with Payroll, Finance, HR, and IT partners to implement automated solutions, manage data views, analytics, and reporting, and ensure seamless scheduling and timekeeping processes with a strong focus on customer service and confidentiality.

Qualifications

• Bachelor's degree in business administration, human resources, finance, information services or related field, or equivalent level of years of experience as a UKG system administrator and analyst
• Three (3) years of Healthcare experience in a Medical Center
• Five (5) years experience with UKG Pro WFM/Kronos configuration experience designing and implementing complex HR Solutions and Scheduling solutions
• Five (5) years experience leading IT projects
• Knowledge of UKG Workforce Management Time and Attendance, Attestation, Accruals, Leave, Advance
• Scheduling, Datahub and Reporting Analytics, Productivity and Extension Modules
• Strong customer orientation with patient care first mindset and advanced proficiency in MS Office applications
• Intermediate knowledge of batch uploads, CRTs, Boomi integrations and API

Responsibilities

• Collaborate with other internal Data and Analytics teams to accelerate solution development
• Document solutions appropriately for handoff to supporting areas
• Establish and follow best practices related to data analytics and visualization
• Train and mentor staff on how to develop analytics and visualization solutions
• Responsible for building, optimizing, and maintaining analytical models
• Facilitate meetings with business partners to capture requirements, determine reporting goals

Skills

Leadership

Project management

Data analytics

Communication

Excel proficiency

Education

Bachelor's degree in business administration / related field

Master's degree (preferred)

Tools

UKG Pro WFM

Kronos (UKG)

Boomi Integrations

Job description

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider-we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

Under the general direction of the Director of Enterprise Applications and Services IS, the Workforce Optimization Supervisor is responsible for strategic leadership, planning and execution of all aspects of Workforce Optimization and Planning solutions, including but not limited to process optimization, outcomes and metrics, primarily for UKG Pro WFM.

The Workforce Optimization Supervisor is responsible for collaborating with functional areas partners (i.e., Payroll, Finance, Supply Chain, other IT service lines, HR Operations, HRBP, HR Employee Relations, Talent Acquisition and Total Rewards) and outside vendors to develop, lead, and support efficient and automated workflows. Providing technical expertise and knowledge transfer for effective administration, optimization and continued implementation of UKG Pro WFM.

The Workforce Optimization Supervisor is responsible for Managing Scheduling, Timekeeping, Datahub, Analytics, Productivity and Extensions Modules and Functional Area Supporting IT projects, change management, UKG governance model, transactions, training, testing, configuration and user acceptance, data view library, tiles, labor optimization reporting, acuity data, productivity reports and excellence customer service to internal and external partners.

Required Behaviors:

As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us is we freely give because we believe in our mission.

Required Qualifications:

• Bachelor's degree in business administration, human resources, finance, information services or related field, or equivalent level of years of experience as a UKG system administrator and analyst
• Three (3) of prior Healthcare experience in a Medical Center
• Five (5) experience with UKG Pro WFM/Kronos application configuration experience designing and implementing complex HR Solutions and Scheduling solutions
• Five (5) experience people management or subject matter expert Lead/super user required
• Three (3) experience leading IT projects
• Knowledge of UKG Workforce Management Time and Attendance, Attestation, Accruals, Leave, Advance
• Scheduling, Datahub and Reporting Analytics, Productivity and Extension Modules
• Strong customer orientation with patient care first mindset, and sense of urgency in accomplishing time-sensitive Tasks, especially for payroll week Advanced proficiency in Excel, MS Word, PowerPoint, Outlook, and other MS Applications
• Ability to work in a fast-paced team environment
• High attention to detail and ability to maintain confidentiality
• Intermediate knowledge of batch uploads, CRTs, Boomi integrations and API
• Practical experience with database administration, including payroll systems
• Strong communication skills, both verbal and written. Should be able to adapt to communication style to suit different audiences and stakeholders.
• Strong knowledge of ERP database design, structure, functions, and processes, and experience with database tools
• Strong understanding of Healthcare ERP processes and data
• Occasional travel is required

Preferred Qualifications:

• Master's degree in business, management, Healthcare, Human Resources, Finance, Information Systems or related field
• Minimum of three (3) years of experience in a HRIS analyst or Financial Analyst role
• Previous ERP Applications configuration experience
• Excellent organizational skills; must be able to multitask and work with competing priorities, analytical, problem solving, and project management ability
• Professional (PMP) Certification from the Project Management Institute (PMI)
• Must be able to demonstrate the ability to manage workloads and resources
• Prior SQL experience and integrations experience
• Experience with Business Application IT systems, and process improvement experience.
• Knowledge of all HR, Finance and Supply Chain processes and terminology related to each Functional Area

Duties and Responsibilities:

• Collaborate with other internal Data and Analytics teams to accelerate solution development
• Document solutions appropriately for handoff to supporting areas
• Establish and follow best practices related to data analytics and visualization
• Train and mentor staff on how to develop analytics and visualization solutions
• Responsible for building, optimizing, and maintaining analytical models
• Facilitate meetings with business partners (stakeholders) to capture requirements, determine reporting goals, and