Workforce Management Specialist - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare

Wellness incentive programs

Employee discounts on hotel, food, and

Free meals in employee dining room

Professional development & volunteerOp

Volunteer opportunities

Job summary

MGM Resorts International in Springfield, MA is seeking a Workforce Management Specialist to design staffing solutions and optimize service in a fast-paced resort environment. You will act as the SME for workforce systems and analytics, partnering with leaders to align staffing with real-time demand.

The ideal candidate brings 2+ years of experience, a High School Diploma or equivalent, and proficiency with Outlook, Excel, Word, and PowerPoint. The position starts at $21.00 per hour.

Qualifications

• High School Diploma, GED or equivalent.
• 2+ Years of Prior Relevant Experience.
• Able and willing to work Full-Time schedule Thursday-Monday 10am-6:45pm including weekends and holidays.
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint.
• Previous experience utilizing Virtual Roster and Kronos software (UKG Dimensions), and Workday is preferred.

Responsibilities

• Serve as the subject matter expert on Workforce Management systems and processes, monitoring performance and communicating system issues or downtime.
• Develop and maintain department schedules aligned to real-time business needs, exceptions, and service expectations.
• Partner with department leaders to ensure accurate staffing, identify efficiencies, and recommend scheduling improvements or new operating models.
• Apply best practices to optimize staffing while adhering to labor agreements, legal requirements, and principles of equity and ethics.
• Balance optimal scheduling with service levels and regulatory compliance.
• Support daily scheduling operations, including leave requests and call-outs, in a collaborative team environment.
• Track, analyze, and report key performance indicators such as Service Level, Occupancy, Abandon Rates, ASA, and AHT on a daily, weekly, and monthly basis.

Skills

Kronos

UKG Dimensions

Workday

Virtual Roster

Outlook

MS Word

Excel

PowerPoint

Education

High School Diploma, GED or equivalent

Tools

Kronos

UKG Dimensions

Workday

Virtual Roster

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Workforce Management Specialist, you’ll leverage your experience with advanced scheduling software, KPI analysis, and cross‑functional collaboration to design efficient, compliant staffing solutions that support evolving business demands. If you thrive as a subject matter expert who partners with leaders to optimize service and performance, this is an opportunity to make a visible impact. Bring your workforce planning expertise to a fast‑paced, dynamic resort environment here at MGM Springfield.

THE STARTING RATE:

$21.00 per hour

THE DAY-TO-DAY:

• Serve as the subject matter expert on Workforce Management systems and processes, monitoring performance and communicating system issues or downtime

• Develop and maintain department schedules aligned to real‑time business needs, exceptions, and service expectations

• Partner with department leaders to ensure accurate staffing, identify efficiencies, and recommend scheduling improvements or new operating models

• Apply best practices to optimize staffing while adhering to labor agreements, legal requirements, and principles of equity and ethics

• Balance optimal scheduling with service levels and regulatory compliance

• Support daily scheduling operations, including leave requests and call‑outs, in a collaborative team environment

• Track, analyze, and report key performance indicators such as Service Level, Occupancy, Abandon Rates, ASA, and AHT on a daily, weekly, and monthly basis

THE IDEAL CANDIDATE:

• High School Diploma, GED or equivalent

• 2+ Years of Prior Relevant Experience

• Able and willing to work Full-Time schedule consisting of Thursday-Monday from 10am-6:45pm including weekends and holidays

• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

• Previous experience utilizing Virtual Roster and Kronos software (UKG Dimensions), and Workday is preferred

THE PERKS & BENEFITS:

• Healthcare, financial and time off benefits

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138

Pay Rate

The rate for this role is:

$21.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.