Workforce Operations Manager (2nd Shift)

Impact Workforce Solutions; West Point (MS); On-site; USD 85,000 - 115,000; Full time

Job summary

Impact Workforce Solutions is seeking a Workforce Operations Manager for the 2nd shift at our West Point, GA client site. You will lead daily production, drive safety, quality, and productivity, and partner with production leadership, quality, and HR to meet workforce objectives.

The role requires hands-on leadership, expert staffing operations, and a proven track record in Lean manufacturing, continuous improvement, and people development.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 3-5 years of experience in manufacturing, operations, staffing, workforce management, or related leadership roles.
• Strong understanding of workforce planning, employee engagement, recruiting, and onboarding processes.
• Experience with Lean Manufacturing principles, continuous improvement methodologies, and performance management.
• Proficiency with Microsoft Office Suite, HRIS/ATS systems, ERP systems, and production reporting tools.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Direct and oversee daily 2nd shift production operations to meet safety, quality, delivery, and cost objectives.
• Monitor key performance indicators including productivity, attendance, quality performance, downtime, turnover, and headcount attainment.
• Ensure shift objectives are achieved while maintaining operational continuity across shifts.
• Manage employee attendance, retention, engagement, and performance initiatives.
• Coordinate orientation and training tracking for new hires and existing employees.
• Support employee relations through coaching, counseling, investigations, and corrective action processes.
• Maintain compliance with company policies, labor regulations, and customer requirements.
• Ensure compliance with OEM quality standards, customer requirements, and internal quality management systems.
• Identify opportunities to improve workforce performance, employee engagement, and operational efficiency.
• Maintain a safe and compliant work environment in accordance with OSHA regulations and company policies.
• Ensure compliance with customer requirements, industry standards, and organizational procedures.

Skills

Lean Manufacturing

Continuous Improvement

Performance Management

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Office Suite

HRIS/ATS systems

ERP systems

Production reporting tools

Job description

Workforce Operations Manager (2nd Shift)

Location: West Point, GA

Shift: 2nd Shift (Must be flexible to support business needs across multiple shifts)

Salary: DOE

Position Summary

The Workforce Operations Manager oversees daily production performance, employee engagement, staffing operations, quality initiatives, and continuous improvement efforts to ensure operational excellence. The ideal candidate is a hands‑on leader with experience in manufacturing operations, employee development, and customer-focused service delivery. This position will partner closely with production leadership, quality, and human resources to achieve safety, quality, productivity, and workforce objectives.

Key Responsibilities

• Direct and oversee daily 2nd shift production operations to meet safety, quality, delivery, and cost objectives.
• Monitor key performance indicators including productivity, attendance, quality performance, downtime, turnover, and headcount attainment.
• Ensure shift objectives are achieved while maintaining operational continuity across shifts.

Workforce Management

• Manage employee attendance, retention, engagement, and performance initiatives.
• Coordinate orientation and training tracking for new hires and existing employees.
• Support employee relations through coaching, counseling, investigations, and corrective action processes.
• Maintain compliance with company policies, labor regulations, and customer requirements.

Quality & Continuous Improvement

• Ensure compliance with OEM quality standards, customer requirements, and internal quality management systems.
• Identify opportunities to improve workforce performance, employee engagement, and operational efficiency.

Safety & Compliance

• Maintain a safe and compliant work environment in accordance with OSHA regulations and company policies.
• Ensure compliance with customer requirements, industry standards, and organizational procedures.

Required Qualifications

• Bachelor’s Degree or equivalent experience
• 3-5 years of experience in manufacturing, operations, staffing, workforce management, or related leadership roles.
• Strong understanding of workforce planning, employee engagement, recruiting, and onboarding processes.
• Experience with Lean Manufacturing principles, continuous improvement methodologies, and performance management.
• Proficiency with Microsoft Office Suite, HRIS/ATS systems, ERP systems, and production reporting tools.
• Strong analytical, problem-solving, and organizational skills.

Preferred Qualifications

• Automotive manufacturing experience.
• Lean Manufacturing Certification.
• Six Sigma Green Belt or Black Belt Certification.
• Knowledge of IATF 16949, ISO 9001, or other quality management systems.
• Experience with high-volume production operations.
• Project management experience or certification.
• Experience managing contingent workforce programs or staffing operations.

Physical Requirements

• Ability to work on the manufacturing floor for extended periods.
• Frequent standing, walking, and movement throughout production areas.
• Ability to occasionally lift up to 25 pounds.
• Ability to work flexible hours and support business needs outside of regular shift schedules when required.

Company Summary

No matter what stage of your career, Impact Workforce Solutions can help you achieve your goals and realize your full potential. At IWS, teamwork is critical to our success, and we place a tremendous value on how we work together in our immediate teams, between our business units, and across our entire company. By delivering customized, strategic human capital solutions to our clients across a multitude of industries, we are recognized as the leader in the industry. With more than 2 decades in the industry, our commitment to improving the quality of life for people shows a genuine passion and caring spirit that helps not only our clients, but also our work-family to be successful. We are currently looking for a Workforce Operations Manager to join our Operations team at our client site located in West Point, Georgia. Bring your previous on-site staffing experience where you have managed agencies and the recruitment process and take advantage of this great opportunity to join a rapidly growing organization that provides a team environment with lots of growth opportunity.

Equal Employment Opportunity

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.