Workforce Operations Coordinator

Eclipse Advantage; Smyrna (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Eclipse Advantage in Smyrna, TN is seeking a highly organized Workforce Operations Coordinator to support daily staffing, onboarding, and vendor coordination in a fast-paced client environment. You will manage multi-system staffing processes, maintain accurate records, process new hires, and ensure timely starts while delivering excellent customer service across internal teams and external vendors.

Ideal candidates are detail-focused, tech-savvy, and comfortable balancing competing priorities to

Qualifications

• Strong customer service skills with a professional demeanor.
• Excellent attention to detail and accuracy in fast-paced environments.
• Ability to work with multiple teams and vendors across systems.
• Proficient data entry and record-keeping across several platforms.

Responsibilities

• Coordinate staffing across multiple client systems and VMS platforms.
• Manage iLabor to distribute open requisitions to approved sub-vendors.
• Track requisition progress, candidate activity, and vendor performance.
• Monitor deadlines and ensure start dates are met for all new hires.
• Create and maintain daily new-start rosters and badges for new employees.
• Complete new-employee setup in workforce management and client systems.
• Ensure accurate daily punches and staffing records across systems.
• Communicate with vendors and client teams to resolve issues promptly.

Skills

Customer service

Attention to detail

Team collaboration

Data entry

Communication

Time management

Tools

MS Office Suite

VMS platforms

Workforce management tools

Job description

We are seeking a highly organized and computer-proficient Workforce Operations Coordinator in Smyrna TN to support daily staffing operations, vendor coordination, new-hire onboarding, and workforce management activities. This role requires strong attention to detail, excellent customer service skills, the ability to work across multiple systems, and the flexibility to manage time-sensitive staffing requirements in a fast-paced client environment.

At Eclipse Advantage, our values drive everything we do:Win as One, Be Customer Obsessed, Empower with Purpose, Raise the Bar, and Do Right Relentlessly. These aren’t just words, they’re how we show up every day.

If you’re someone who loves working as part of a team, takes pride in delivering great results, wants the ability to own your work, and is always looking for ways to grow while doing the right thing, than Eclipse Advantage is the place for you.

Key Responsibilities

Work proficiently across multiple internal and client systems, including VMS platforms and workforce management tools.

Manage iLabor to distribute open requisitions to approved sub-vendors.

Track requisition progress, order fulfillment, candidate activity, and vendor performance.

Monitor distributed requisitions and ensure sub-vendors meet required deadlines and fulfillment expectations.

Ensure all sub-vendors meet the daily cutoff for new starts scheduled for the following day.

Create and maintain the daily new-start roster for the client, combining new hires from all staffing agencies.

Create and prepare badges for all new employees prior to their start date.

Complete new-employee setup within workforce management systems and other client-specific systems as required.

Ensure new hires are properly entered, activated, and ready to begin work on their scheduled start date.

Monitor and manage daily employee punches and make corrections as needed.

Maintain accurate staffing and workforce records across multiple systems.

Communicate with vendors, internal teams, and client contacts to resolve issues and ensure timely completion of staffing requirements.

Identify discrepancies, follow up on outstanding items, and upscale issues when necessary.

Maintain a high level of accuracy while managing multiple priorities and time-sensitive tasks.

Position Requirements

Strong customer service skills and a professional, team-oriented approach.

Excellent attention to detail and the ability to maintain accuracy in a fast-paced environment.

Ability to work effectively as part of a team and communicate with internal teams, clients, and staffing vendors.

Basic proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.

Strong data entry skills with a high level of accuracy.

Strong computer skills and the ability to learn and navigate multiple software systems.

Ability to work in a fast-paced, deadline-driven environment while managing multiple priorities.

Reliable transportation and the ability to report to the client site as required.

Flexibility with work schedule as determined by management to support business and client needs.

Ability and willingness to spend time on the client production floor as required.

Must successfully complete required criminal background screening and drug screening as a condition of employment.

Ideal Candidate

The ideal candidate is highly organized, dependable, technology-savvy, and detail-oriented, with strong customer service and communication skills. This individual should be comfortable working with multiple systems, coordinating with staffing vendors, meeting strict daily deadlines, and supporting employees and clients in a fast-paced production environment.

What You'll Do Every Day

This is a hands-on operations role that plays an important part in ensuring staffing needs are fulfilled accurately and on schedule. You will coordinate with multiple staffing vendors, monitor requisition fulfillment, prepare new hires for their first day, manage system setup and badges, and ensure daily workforce records and punches are accurate.

Since 2003, Eclipse Advantage, a people logistics supply chain company, has helped clients improve their supply chain performance by increasing productivity, reducing labor costs, minimizing safety risks, and improving quality.

Our team of employees are a critical part of our nation’s supply chain and logistics industry – assisting to move goods – from groceries to retail to ecommerce – and its’ thanks, in part, to our team, that the supply chain in North America is thriving.

Eclipse has corporate offices in Cherry Hill, NJ and Melbourne, FL. Our team works in approximately 180 client sites across the United States and Canada. Visit us at www.eclipseadvantage.com to learn more about Eclipse Advantage.

Equal Opportunity Employer| Drug Free Workplace| Must be able to work in the US

www.eclipseadvantage.com

Equal Opportunity Employer

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Equal Opportunity Employer
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