Workforce Management Systems Administrator

Limitlessli; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Limitlessli is seeking a Workforce Management Systems Administrator to maintain WFM systems, ensure accurate timekeeping, and partner with Payroll and HRIS for timely pay processing. The role requires data stewardship, training, and process documentation to ensure policy compliance across multiple sites.

Responsibilities include system audits, upgrades, and primary support for WFM inquiries, with an emphasis on accurate reporting and compliance with labor laws and union agreements.

Qualifications

• Proficiency with workforce management and timekeeping systems.
• Ability to ensure policy and payroll alignment across sites.
• Experience auditing data and supporting system upgrades.

Responsibilities

• Administer and maintain WFM system including schedules and pay codes.
• Monitor timekeeping activity, resolve exceptions and pay rule issues.
• Support payroll processing and period close alignment.
• Partner with HRIS for upgrades, testing and releases.
• Provide training and maintain SOPs and documentation.
• Assist audits and respond to WFM inquiries.

Skills

Attention to detail

Communication skills

WFM knowledge

Payroll integration

Multisite experience

Education

Associate's degree in related field

Bachelor's degree preferred

Tools

Cherwell

ServiceNow

Job description

Workforce Management Systems Administrator

Location: Charlotte, NC

Job Summary

• This role is responsible for the daily administration, accuracy, and operational readiness of the organization's Workforce Management (WFM) and workforce compliance systems.
• Serving as the system administrator and data steward, the position ensures timekeeping and scheduling configurations align with company policies, labor laws, union agreements, and payroll requirements.
• The role monitors daily system activity, resolves exceptions and pay rule issues, supports payroll processing and period close, and partners with HRIS on system upgrades, testing, and releases.
• This position also serves as a primary support resource for WFM inquiries, maintains system documentation and SOPs, supports audits, and provides training to managers and employees to ensure consistent and compliant system use.

Essential Functions

• Administer and maintain the Workforce Management (WFM) system, including schedules, work rules, pay codes, accruals, and labor categories.
• Perform system audits and ongoing data validation to ensure accuracy, rule compliance, and data integrity.
• Support system upgrades, releases, and regression testing in partnership with HRIS.
• Monitor daily timekeeping activity and investigate and resolve exceptions, missed punches, pay rule errors, and scheduling issues.
• Partner with Payroll to support accurate and timely pay processing, period close activities, and payroll deadlines.
• Serve as a primary support contact for WFM inquiries, troubleshooting issues and escalating system defects as needed.
• Support ticket intake, prioritization, resolution tracking, and documentation of recurring issues and root cause analysis.
• Maintain SOPs, job aids, and configuration documentation to ensure consistent application of workforce policies and system rules.
• Ensure timekeeping and scheduling practices comply with labor laws, company policies, and union agreements, and support workforce audits.
• Train managers and employees on WFM system usage, support new site launches and conversions, and provide guidance on schedules, time entry, and approvals.
• Perform other duties as assigned.

Minimum Requirements

• Associate's degree in Business, Human Resources, Information Systems, or related field OR five (5) years' equivalent experience; Bachelor's degree preferred.
• Four (4) years of experience administering Workforce Management or time and attendance systems.
• Experience in multi-site and hourly workforce environments preferred.
• Experience supporting payroll and HRIS system integrations preferred.
• Required Certifications, Licenses, and RegistrationsNone

Knowledge, Skills, and Abilities

• Strong attention to detail and process orientation.
• Strong communication and customer support skills.
• Knowledge of WFM and time & attendance systems, including configuration and support.
• Ability to configure, maintain, and support WFM systems.
• Ability to identify and resolve timekeeping and payroll-related issues.
• Ability to use ticketing systems (e.g., Cherwell, ServiceNow) to track and resolve requests preferred.
• Understanding federal and state labor laws, including FLSA, preferred.

Physical Requirements

• Position works in-office at the corporate location.
• Ability to sit for extended periods of time.
• Ability to use a computer and other office equipment.
• Ability to occasionally lift and carry up to 20 pounds.
• Ability to reach, bend, and stoop as necessary.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane or vehicle (if applicable).
• Ability to use assistive devices if needed for mobility or communication.