Workforce Management Specialist I

INSPYR Solutions; Merrifield (VA); Hybrid; USD 28,000 - 33,000; Full time

Job summary

INSPYR Solutions is seeking a Workforce Management Specialist for a hybrid role in Merrifield, VA. The position supports scheduling, staffing requests, and onboarding within workforce management systems, ensuring accurate timekeeping and compliance.

It requires collaboration across teams and careful attention to detail. The role involves real-time schedule monitoring, updating shifts, and maintaining data in multiple databases while upholding SOPs.

Qualifications

• Familiar with workforce management processes, resource planning, and WFM systems.
• Experience with staffing requests, scheduling updates, and attendance tracking.
• Able to follow SOPs and document workflows in scheduling software.
• Strong communication and ability to work with multiple teams.

Responsibilities

• Create and modify schedules using WFM software.
• Monitor real-time adherence and coordinate with management to resolve issues.
• Update staff schedules with changes (meals, breaks, shifts).
• Coordinate staffing to meet WFM goals and optimize coverage.
• Document SOPs and reports from scheduling software.
• Suggest procedural improvements to enhance efficiency.
• Communicate with other units to correct non-compliance issues.
• Assess staffing needs, post positions, and process changes.

Skills

Verint Scheduling

CMS

Workforce Data

Staff Collaboration

Job description

Title: Workforce Management Specialist

Location: Hybrid- Merrifield, VA

Duration: 6+ Month Contract

Compensation: $20 - $24.56/HR

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Skillset / Experience:

• Workforce Management Specialist: provide operational support for Workforce Management functions.
• Initiate staffing requests, update schedules, track, document, and support management to ensure employees' time is being recorded properly in the Workforce management system.
• Perform new hire onboarding and training and other related administrative responsibilities.
• Perform basic workforce management functions under close supervision.

Responsibilities:

• Create and modify schedules using WFM software.
• Monitor staffing schedule adherence real time to ensure performance is within preset parameters; work with management to resolve schedule adherence issues
• Update staff schedules with up-to-date information, e.g., meal, break, and shift changes; technical problems, etc.
• Assist in the coordination and appropriate allocation and availability of staff in order to achieve optimum WFM goals
• Document and maintain SOP and reference tools/reports from scheduling software and other sources
• Recommend procedural and operational guideline changes to improve operational efficiency
• Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies
• Evaluate departmental staffing needs, post open positions, and process department changes based on business needs
• Maintain contact center, branch, collections specific abandon percentages by adjusting staff
• Review staff requests for PTO, OT, leave and/or L&D workshops that are not processed automatically and approve or decline within guidelines
• Maintain staffing data in multiple databases
• Track and update correspondence data
• Initiate requests for promotions, separations, and permanent schedule changes
• Track and update attendance and work ticket requests in the Workforce Software system
• Conduct training of workforce management systems with new hires, setting up profiles, logins, and voicemail
• Perform other duties as assigned

Qualifications:

• Familiarity with workforce management processes, resource planning, and various workforce management systems (e.g., Verint scheduling software, CMS)
• Exposure to workforce management environment
• Exposure to managing multiple priorities independently and/or in a team environment to achieve goals
• Ability to work independently and in a team environment
• Basic skill maintaining accuracy with attention to detail and meeting deadlines
• Basic organizational, planning and time management skills
• Basic skill communicating with all levels within an organization
• Basic skill exercise initiative and using good judgment to make sound decisions
• Basic skill research, analytical, and problem-solving skills
• Basic verbal and written communication skills

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.