Hybrid Workforce Management Specialist I — Real-Time Scheduling

INSPYR Solutions; Merrifield (VA); Hybrid; USD 28,000 - 33,000; Full time

Job summary

INSPYR Solutions is seeking a Workforce Management Specialist for a hybrid role in Merrifield, VA. The position supports scheduling, staffing requests, and onboarding within workforce management systems, ensuring accurate timekeeping and compliance.

It requires collaboration across teams and careful attention to detail. The role involves real-time schedule monitoring, updating shifts, and maintaining data in multiple databases while upholding SOPs.

Qualifications

• Familiar with workforce management processes, resource planning, and WFM systems.
• Experience with staffing requests, scheduling updates, and attendance tracking.
• Able to follow SOPs and document workflows in scheduling software.
• Strong communication and ability to work with multiple teams.

Responsibilities

• Create and modify schedules using WFM software.
• Monitor real-time adherence and coordinate with management to resolve issues.
• Update staff schedules with changes (meals, breaks, shifts).
• Coordinate staffing to meet WFM goals and optimize coverage.
• Document SOPs and reports from scheduling software.
• Suggest procedural improvements to enhance efficiency.
• Communicate with other units to correct non-compliance issues.
• Assess staffing needs, post positions, and process changes.

Skills

Verint Scheduling

CMS

Workforce Data

Staff Collaboration

Job description

INSPYR Solutions is seeking a Workforce Management Specialist for a hybrid role in Merrifield, VA. The position supports scheduling, staffing requests, and onboarding within workforce management systems, ensuring accurate timekeeping and compliance.

It requires collaboration across teams and careful attention to detail. The role involves real-time schedule monitoring, updating shifts, and maintaining data in multiple databases while upholding SOPs.