Workforce Management Scheduler (Remote)

Freddie Mac; Deerfield (IL); Remote; USD 80,000 - 102,000; Full time

Job summary

Freddie Mac is seeking a Workforce Management Scheduler to enhance scheduling efficiency and service quality. The role involves approving staffing requests, analyzing trends, and improving processes within a supportive environment. Join a well-established company offering competitive salary and opportunities for career advancement.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Supportive work environment

Qualifications

• Bachelor's degree or High School Diploma with 3 years experience in contact center or workforce administration.
• Proficient in data analysis and reporting.
• Experience in customer service with quality standards.

Responsibilities

• Approve scheduling requests and analyze staffing trends.
• Maintain data integrity in workforce management systems.
• Participate in resolution strategies for service-level challenges.

Skills

Communication

Customer Service

Data Analysis

Education

Bachelor's Degree or High School Diploma/GED

Tools

Microsoft Suite (Excel, PowerPoint, Word)

Job description

Employer Industry: Retail Pharmacy and Healthcare Services

Why consider this job opportunity:
- Salary up to $101,200 plus potential bonuses
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on scheduling efficiency and service quality
- Engaging role within a well-established company with a strong community presence
- Comprehensive benefits package available

What to Expect (Job Responsibilities):
- Approve scheduling requests and provide alternative recommendations for offline activities and accommodations
- Analyze and report on scheduling and staffing trends to improve overall coverage and efficiency
- Offer process improvements to enhance quality and reduce manual tasks
- Maintain data integrity in Workforce Management systems, including updates and adjustments
- Escalate service level impacting challenges and participate in resolution strategies

What is Required (Qualifications):
- Bachelor's Degree OR High School Diploma/GED with at least 3 years of experience in contact center or workforce administration
- Experience in verbal and written communication with various audiences
- Proven customer service skills meeting quality standards for internal and external customers
- Proficiency in data analysis and reporting to drive improvement
- Intermediate level skill in Microsoft Suite (Excel, PowerPoint, Word)

How to Stand Out (Preferred Qualifications):
- Experience with Genesys workforce management system
- Prior experience in contact center scheduling

#RetailPharmacy #HealthcareServices #CustomerService #CareerOpportunity #WorkforceManagement

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