Workforce Management Scheduler - Patient Services

Quest Diagnostics Incorporated; Los Angeles (CA); Remote; USD 45,000 - 50,000; Full time

Job summary

Quest Diagnostics Incorporated is seeking a Workforce Management Scheduler for Patient Services to operate remotely. This role supports staffing across locations, balances daily coverage, and coordinates with supervisors for weekday and weekend rotations.

The position requires attention to detail, proficiency with scheduling tools, and strong Microsoft Office skills, including Excel, PowerPoint and Word. Travel up to 25% may be required.

Qualifications

• High School diploma or equivalent.
• Strong knowledge of staffing tools and Microsoft Office suite.

Responsibilities

• Imports optimal schedules into the systems and assigns employees to locations/shifts to optimize resources.
• Codes absences in scheduling/HR systems and tracks attendance trends.
• Works with supervisors on rotations to minimize overtime and update clients on staffing changes.
• Assists in monitoring patient wait times and adjusts staffing as needed.

Skills

Staffing tools

Office suite

Education

High School Diploma or equivalent

Tools

Excel

PowerPoint

Word

Job description

Workforce Management Scheduler - Patient Services (Remote), Monday to Friday, 3:30 AM to 12:00 PM, with rotational weekends

Pay range: $33.30 - $35.68 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsible for handling staff callouts, coordination and allocation of staff resources on a day-to-day basis to ensure all PSC and IOPs are staffed appropriately.

Responsibilities:

Team Coordination:

• Imports optimal schedules into the systems and assigns employees to locations/shifts to optimize resources.Manages daily absences and coordinates float coverage to fill uncovered shifts.

Organizational Skills/attention to detail/data analysis:

• Codes employee's absences in Oracle Scheduling/HR systems and tracks individual employee attendance trends for supervisors. Ensure breaks, lunches and training time is appropriately entered into the schedules.

Communication/collaboration:

• Works closely with supervisors/managers on weekday & Saturday rotations to minimize Overtime. Updates supervisor so that they can ensure IOP clients are updated on any staffing changes.

Problem solving/Decision Making:

• Assists in monitoring patient wait times/appointment availability and adjusts available staffing as appropriate

Qualifications:

Required WorkExperience:

• High School diploma or equivalent.

Skills:

• Strong knowledge/proficiency of staffing tools
• Strong understanding of Micro-soft office suite (including excel, PowerPoint, word)
• Ability to prioritize, plan and organize

Required:

• Travel up to 25%
• High School Diploma or Equivalent

Education

• High School Diploma or Equivalent (Required)

Work Requirements

• Travel Required

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.