Workforce Management Director

Hospital for Special Surgery; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Hospital for Special Surgery is seeking a Workforce Management Director to lead UKG Time & Attendance and Scheduling across the org in a hybrid NYC environment. You will own the strategic governance, configure and upgrade systems, and partner with IT, Payroll, HR to optimize payroll accuracy and labor cost management.

The role requires 7+ years in Workforce Management with strong analytical and leadership skills, and a proven ability to drive process improvements and stakeholder alignment across

Qualifications

• Bachelor's degree in Business, HR, IS, Operations, or related field.
• 7+ years in Workforce Management, HRIS, Time & Attendance, or Scheduling.
• Extensive experience with UKG Workforce Management (Time & Attendance & Scheduling).
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and stakeholder-management skills.

Responsibilities

• Own the overall strategy and governance for UKG Time & Attendance and Scheduling.
• Lead system configuration, maintenance, testing, upgrades, and enhancements.
• Establish governance standards for UKG configuration, workflows, policies, and business rules.
• Partner with IT and UKG/vendor resources to troubleshoot issues and implement improvements.
• Develop and maintain workforce management reporting and analytics for leadership.
• Lead and develop the Workforce Management/UKG team and drive adoption.

Skills

Leadership

Stakeholder management

Analytical thinking

Project management

Communication

Education

Bachelor's degree in Business / HR / IS / Operations

Tools

UKG Workforce Management

Databricks

Job description

## Workforce Management DirectorApply: Hybrid: New York, NY: Full time: Posted Today: JR2026-106590**How you move is why we’re here. Now more than ever.**Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.**Emp Status**Regular Full time**Work Shift****Compensation Range**The base pay scale for this position is $0.00 - $0.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.# **What you will be doing**Workforce Management DirectorHybrid - NYC **Key Responsibilities****UKG Workforce Management*** Own the overall business strategy and operational governance for UKG Time & Attendance and Scheduling.* Serve as the primary subject matter expert for UKG workforce management functionality.* Oversee system configuration, maintenance, testing, upgrades, and enhancements.* Establish governance standards for UKG configuration, workflows, policies, and business rules, and pay practices.* Partner with IT and UKG/vendor resources to troubleshoot issues and implement system improvements.* Evaluate new UKG functionality and recommend enhancements that improve workforce management capabilities.**Time & Attendance*** Oversee processes supporting accurate employee timekeeping, timecard management, approvals, exceptions, and attendance tracking.* Ensure time and attendance practices align with organizational policies and applicable federal, state, and local requirements.* Establish controls to improve timecard accuracy and reduce payroll-impacting errors.* Monitor trends related to missed punches, exceptions, overtime, attendance, and manager approvals.* Partner with Payroll and HR to resolve timekeeping issues and ensure accurate payroll processing.**Scheduling*** Lead the design and administration of scheduling processes within UKG.* Establish scheduling standards, templates, rules, and best practices across departments and locations.* Ensure schedules align staffing requirements with operational demand, employee availability, labor rules, and business needs.* Identify opportunities to improve schedule efficiency, employee utilization, and labor costs.* Partner with operational leaders to address scheduling challenges and improve manager adoption.**Reporting & Analytics*** Develop and maintain workforce management reporting and partner with IT to ensure all relevant data is in the databricks where it can be used to do predictive analysis.* Provide leadership with insights into labor utilization, overtime, attendance, scheduling effectiveness, and workforce trends.* Establish key performance indicators and reporting standards for Time & Attendance and Scheduling.* Use data to identify process gaps, system issues, compliance risks, and opportunities for improvement.**Process & Continuous Improvement*** Standardize workforce management processes across the organization.* Identify opportunities to automate manual processes and improve the employee and manager experience.* Lead continuous improvement initiatives related to UKG functionality and workforce processes.* Develop training, documentation, and support resources for managers and employees.* Drive adoption and consistent use of UKG functionality across the organization.**Leadership & Partnership*** Lead and develop the Workforce Management/UKG team.* Serve as the primary liaison between business stakeholders, HR, Payroll, IT, Operations, and UKG.* Manage priorities, projects, system enhancements, and competing business requirements.* Communicate system capabilities, risks, opportunities, and recommendations to senior leadership.* Build strong partnerships with managers and business leaders to ensure effective adoption of UKG processes.**Qualifications*** Bachelor's degree in Business, Human Resources, Information Systems, Operations, or a related field preferred.* 7+ years of experience in Workforce Management, HRIS, Time & Attendance, Scheduling, or related functions.* Significant experience with **UKG Workforce Management**, particularly Time & Attendance and Scheduling.* Demonstrated experience managing workforce management systems, configurations, implementations, or enhancements.* Strong understanding of timekeeping, attendance, scheduling, overtime, and workforce management practices.* Experience partnering with Payroll, HR, IT, and Operations.* Strong analytical, problem-solving, and project management skills.* Excellent communication and stakeholder-management skills.