Workforce Management & Analytics Specialist

Customs and Border Protection; Havre (MT); On-site; USD 55,000 - 75,000; Full time

Job summary

The U.S. Customs and Border Protection, Havre Sector, Mission Readiness Operations in Havre, MT seeks qualified candidates for GS-09/GS-11 level positions focused on workers' compensation documentation, case management, and workforce analytics.

The role supports administrative projects and provides data-driven recommendations for process improvements. Applicants must meet qualification standards, including education or experience requirements.

Qualifications

• Handling official documentation related to workers' compensation, ensuring accuracy, completeness, and regulatory compliance.
• Demonstrating thorough knowledge of the workers' compensation benefit program, including detailed case management and compliance oversight.
• Supporting administrative projects related to workforce management, contributing to project planning, execution, and evaluation with a focus on accuracy and process improvement.
• Researching, compiling, and analyzing data from multiple sources to inform decision-making, identify emerging trends, and provide actionable recommendations.

Responsibilities

• Leading or coordinating multiple administrative projects related to workforce management, with accountability for project outcomes and ensuring all deliverables meet established standards.
• Identifying, analyzing, and resolving a wide range of multifaceted problems relevant to workforce management and workers' compensation, utilizing advanced analytical methods.
• Conducting advanced data analysis from diverse sources to identify trends, patterns, and develop actionable recommendations for process improvement and compliance.
• Preparing and presenting comprehensive reports, briefings, and correspondence for senior management or external stakeholders, ensuring clarity, accuracy, and relevance.

Job description

The U.S. Customs and Border Protection, Havre Sector, Mission Readiness Operations in Havre, MT seeks qualified candidates for GS-09/GS-11 level positions focused on workers' compensation documentation, case management, and workforce analytics.

The role supports administrative projects and provides data-driven recommendations for process improvements. Applicants must meet qualification standards, including education or experience requirements.