Workforce Development Manager - BluePRINT Program

Goodwill Industries of Greater Grand Rapids; Grand Rapids (MI); Presencial; USD 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time employees receive up to 20+1

Medical insurance

Dental, Vision, Life, Disability

401k plan with employer match

Professional development

Tuition reimbursement

Employee discount at stores

Descripción de la vacante

Goodwill Industries of Greater Grand Rapids is seeking a Workforce Development Manager to lead the BluePRINT program and empower a team of Career Coaches to support employees in achieving their career goals. You will partner with retail operations, HR, and internal stakeholders to ensure seamless service delivery, design and improve programs, and use data to drive outcomes and inform leadership decisions.

Bachelor’s degree and at least 2 years of related experience are required; five years of

Formación

• Bachelor’s degree in Human Services, Education or related field is required.
• Five years combination of management/direct services in human services settings providing supportive services to individuals with disabilities and/or barriers to employment is required.
• Experience with Motivational Interviewing is preferred.
• Ability to design and improve programs, processes and tools that enhance employee engagement and outcomes.

Responsabilidades

• Inspire, coach, and develop a team of Career Coaches dedicated to employee success.
• Partner with retail operations, human resources, and other internal stakeholders to ensure seamless service delivery.
• Design and improve programs, processes, and tools that enhance employee engagement, retention, and career growth.
• Utilize data to measure outcomes, identify trends, and communicate program impact to organizational leaders.
• Manage program budgets, goals, and performance metrics to ensure continued excellence and sustainability.
• Present results and strategic recommendations to audiences from frontline employees to the Board of Directors.

Conocimientos

Leadership

Communication

Data analytics

Program development

Project management

Budgeting

Motivational Interviewing

Client tracking software

Educación

Bachelor’s degree in Human Services, Education or related field

Herramientas

Client tracking software

Descripción del empleo

Workforce Development Manager - BluePRINT Program

At Goodwill of Greater Grand Rapids, our mission is Changing Lives and Communities Through the Power of Work. We're seeking an energetic, mission-focused Workforce Development Manager to lead our innovative BluePRINT program and inspire a team dedicated to helping employees thrive both personally and professionally.

BluePRINT is one of Goodwill's workforce development initiatives, providing career coaching, resource navigation, and individualized support to employees across our organization. Through this unique, embedded model, Career Coaches work alongside our employees to help them overcome barriers, connect with community resources, develop career pathways, and achieve their goals, whether that means advancing within Goodwill or pursuing opportunities beyond our organization.

As the Workforce Development Manager, you will lead a team of Career Coaches, championing a culture of empowerment, accountability, and measurable impact. You will play a critical role in shaping the employee experience and advancing Goodwill's mission by ensuring BluePRINT services are accessible, effective, and fully integrated into daily work.

The annual salary for this position is $60,000

In this highly visible leadership role, you will:

• Inspire, coach, and develop a team of Career Coaches dedicated to employee success.
• Strengthen partnerships with retail operations, human resources, and other internal stakeholders to ensure seamless service delivery.
• Design and improve programs, processes, and tools that enhance employee engagement, retention, and career growth.
• Utilize data to measure outcomes, identify trends, and communicate program impact to organizational leaders.
• Manage program budgets, goals, and performance metrics to ensure continued excellence and sustainability.
• Serve as a champion for workforce development, confidently presenting results and strategic recommendations to audiences ranging from frontline employees and store leaders to executive leadership and the Board of Directors.

The ideal candidate is a passionate people leader who thrives on helping others succeed. They bring a combination of workforce development expertise, strategic thinking, strong relationship-building skills, and a genuine commitment to empowering individuals to achieve their full potential.

If you are energized by the opportunity to lead a high-impact team, drive meaningful employee outcomes, and play a key role in an organization dedicated to changing lives and communities through the power of work, we'd love to hear from you.

We are looking for someone with knowledge in workforce development, excellent communication skills, excellent data analytic skills, program development and project/program management experience, and proven leadership skills. Experience with Motivational Interviewing, client tracking software (and case noting), and managing budgets is also desired. A bachelor’s degree and at least 2 years related experience. Five years combination of management/direct services in human services settings providing supportive services to individuals with disabilities and/or barriers to employment is required.

Benefits:

• Full-time employees will receive up to 20 paid vacation days in the first year
• Additional paid holidays vary by position and department
• Dental, Vision, Life, Disability, and Accidental insurances available
• Medical insurance available to full-time employees
• 401k plan with employer match after the six months
• Professional development and personal support services
• One-on-one coaching to reach career and educational goals
• Tuition reimbursement
• 20% employee discount at the Greater Grand Rapids retail stores

Requirements

Bachelor’s degree in Human Services, Education or related field required with a minimum of two years related experience. Five years combination of management/direct services in human services setting providing supportive services to individuals with disabilities and/or barriers to employment required. Subject area expertise in particular program area as appropriate.