Workforce Development Administrative Manager (0923) – Workforce Development Division

City and County of San Francisco - Human Services Agency; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

The City and County of San Francisco - Human Services Agency seeks an experienced Workforce Development Administrative Manager to oversee workforce services for public benefits participants and lead the CFET program.

You will supervise front-end service delivery, ensure regulatory compliance, manage reporting and budgets, and coordinate with partners to design coordinated pathways promoting mobility and equity.

Qualifications

• Bachelor's degree required; substitution of equivalent experience allowed.
• Four (4) years of full-time professional experience leading Workforce Development or Welfare to Work programs.

Responsibilities

• Leads front-end employment services for participants required to engage in work activities.
• Oversees lobby and clerical operations for efficient service delivery and positive customer experience.
• Guides workforce services policy implementation for consistency, compliance, and equity.
• Manages CFET program including planning, operations, and ABWAD policy interpretation.

Skills

Team leadership

Policy implementation

Data reporting

Budget management

Stakeholder collaboration

Staff coaching

Education

Bachelor's degree

Job description

Under the direction of the Workforce Development Division Program Director, the Workforce Development Administrative Manager (0923 Manager II) oversees workforce services for public benefits participants and front‑end service delivery. The manager serves as the department’s primary administrator for the CalFRESH Employment and Training (CFET) program, ensuring compliance with Federal, State, and local regulations while advancing program integrity, access, and performance. The manager leads and participates in Citywide workforce strategic alignment initiatives, representing the department in multi‑Agency planning efforts, and working with internal teams and external partners to design coordinated service pathways that promote economic mobility and equity. The role also oversees key workforce initiatives, including the Public Service Trainee (PST) program and other workforce services, and directs development of reporting systems and performance monitoring tools to support operational decision‑making.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned

• Leads teams that provide front‑end employment services for participants required to engage in work activities as a condition of public benefits.
• Oversees Service Center lobby and clerical operations to ensure efficient service delivery, workflow management, and positive customer experience.
• Provides guidance and policy implementation for workforce services to ensure consistency, compliance, and equitable delivery.
• Manages the CFET program, including planning, implementation, operations, and interpreting State and Federal policies, including Able‑Bodied Adult Without Dependents (ABAWD) requirements.
• Develops, implements, and manages the Public Service Trainee and Workfare programs by recruiting host agencies, supporting program deliverables, ensuring compliance with local, State, and Federal regulations, and coordinating with Human Resources and other partners to uphold program integrity.
• Directs the design, development, and maintenance of reports and analyses for program monitoring, operations, planning, evaluation, and decision‑making.
• Participates in Citywide workforce development planning with City departments, community partners, and labor representatives.
• Designs workforce pathways and ensures alignment with City economic and equity goals.
• Supports contract management for Workforce Development programs, including monitoring visits, vendor selection, contract compliance, and coordination with partners.
• Drafts written communications, including memos, proposals, plans, presentations, and related documents.
• Supervises staff in the review and interpretation of laws, regulations, and policy letters.
• Assists in developing and maintaining guidance materials.
• Participates in developing and coordinating program budgets, contracts, recruitment, and selection of staff.
• Coaches and trains staff, applying departmental and Citywide policies to address performance issues.
• Coordinates and participates in meetings and program activities with internal divisions and external Agencies to enhance service delivery.

How to Qualify

1. Education:

Possession of a baccalaureate degree from an accredited college or university

AND

2. Experience:

Four (4) years of full-time professional experience in a public, nonprofit, or private sector setting leading Workforce Development or Welfare to Work programs.

Substitution for Education

Additional qualifying experience may be substituted for the required degree on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

**Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. **

DESIRABLE QUALIFICATIONS:

• In-depth knowledge of Welfare-to-Work services, programs, policies, and regulations
• Comprehensive knowledge of public Welfare-to-Work and related human services programs, including their operational structure and compliance standards.
• Knowledge of workforce development principles, strategies, partnerships, and service-delivery models supporting job readiness and employment outcomes.
• Knowledge of CalFRESH ABAWD requirements and other single adult work participation services, including experience implementing policy and ensuring participant engagement and compliance.