Workforce Coordinator

HD Supply Canada, Inc; New Braunfels, Northern (TX, KY); Hybride; USD 42 000 - 64 000; Plein temps

Résumé du poste

HD Supply Canada, Inc is seeking a Workforce Coordinator in New Braunfels, TX to assist in managing day-to-day contact center operations. You will monitor workloads, balance resources, and support reporting and scheduling across the center.

The role requires 2–5 years of experience in the field, a HS diploma or GED, and familiarity with call center workflows. This is a full-time, on-site position with no travel involved.

Qualifications

• Previous call center experience.
• Workforce management experience.

Responsabilités

• Coordinates real-time management of workloads and resources for the center.
• Schedules associate time off for training, meetings, and other business purposes.
• Ensures all system coverage is maintained and scheduled.
• Provides daily reports for assigned areas within the contact centers.
• Verifies contingent labor hours and corrects discrepancies.
• Performs other duties and projects as assigned.

Connaissances

Call center experience

Workforce management

Formation

HS Diploma or GED

Description du poste

## Workforce CoordinatorApply: New Braunfels-TX-US: Full time: Posted Today: R26005311**Preferred Qualifications*** Previous call center experience.* Workforce management experience.Job Summary Responsible for assisting in managing day-to-day operations based upon plan set by Workforce Planning Analysts to include processing time off requests, answering associate inquiries, etc. Monitor daily incoming workloads and balance resources to meet service level objectives and assist with managing associate schedules. Support call center reporting, allocation and other call center technologies. Major Tasks, Responsibilities, and Key Accountabilities Coordinates real-time management of workloads and resources for the center. Schedules associate time off the phones for training, meetings, and other business purposes. Ensures all system coverage is maintained and scheduled. Provides daily reports for assigned areas within the contact centers. Verifies contingent labor hours and corrects discrepancies. Performs other duties and projects as assigned. Nature and Scope Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. None. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required. Education and Experience HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.