Workforce Continuing Education Registration Services Specialist

Sandhills Community College; Pinehurst (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Sandhills Community College is seeking a Registration Specialist who serves as the primary contact for prospective and current students seeking assistance with Workforce Continuing Education enrollment, registration, and related inquiries, delivering high‑quality, student-centered service throughout the process.

You will process registrations, handle enrollment changes, and assist with referrals to Admissions, Financial Aid, and advising while keeping accurate records and complying with FERPA

Qualifications

• Associate’s degree.
• 2 years’ experience in customer service, student services, administrative support, registration, admissions, or related field.
• Proficiency with computers, email, Microsoft Office or comparable productivity software, and web-based systems.
• Ability to learn and effectively use student information systems, databases, and other technology.
• Ability to communicate professionally and effectively with individuals from diverse backgrounds and with varying levels of familiarity with college processes.
• Manage multiple priorities and work effectively in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for WCE for prospective and current students seeking information about WCE programs.
• Provide professional, welcoming, and responsive customer service in person, by telephone, email, and other communication channels.
• Process class registrations, enrollment changes, course withdrawals, waitlist communication, and related processes.
• Ensure accurate and timely processing of registrations while providing a welcoming, student-centered service.
• Provide appropriate referrals to Admissions, Financial Aid, Record and Registration, academic advising, career services, College and Career Readiness, student support services, and other campus resources.
• Maintain current knowledge of college programs, services, registration procedures, and student support resources.
• Troubleshoot registration issues and resolve routine problems promptly; elevate complex issues to the appropriate department or supervisor
• Verify student information and maintain accurate, confidential records in accordance with college policies, FERPA, and applicable regulations and institutional policies.
• Assist with planning and implementation of twice-yearly WCE graduations.
• Assist with scholarship recordkeeping and attendance verification.

Skills

Customer service

Communication

Multitasking

Diversity/inclusion

Education

Associate’s degree

Bachelor’s degree

Tools

Microsoft Office

Student Information Systems (SIS)

CRM systems

Web-based systems

Job description

The Registration Specialist serves as a primary point of contact for prospective and current students seeking assistance with Workforce Continuing Education (WCE) enrollment and registration, account questions, general college information, and available resources. This position provides high-quality, student-centered service throughout the enrollment and registration process.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Duties and responsibilities include, but are not limited to, the following:

• Serve as the primary point of contact for WCE for prospective and current students seeking information about WCE programs.
  • Provide professional, welcoming, and responsive customer service in person, by telephone, email, and other communication channels.
  • Process class registrations, enrollment changes, course withdrawals, waitlist communication, and related processes.
  • Ensure accurate and timely processing of registrations while providing a welcoming, student-centered customer service experience.
  • Provide appropriate referrals to Admissions, Financial Aid, Record and Registration, academic advising, career services, College and Career Readiness, student support services, and other campus resources.
  • Maintain current knowledge of college programs, services, registration procedures, and student support resources.
  • Troubleshoot registration issues and resolve routine problems promptly; elevate complex issues to the appropriate department or supervisor
  • Verify student information and maintain accurate, confidential records in accordance with college policies, FERPA, and applicable regulations and institutional policies.
  • Assist with planning and implementation of twice-yearly WCE graduations.
  • Assist with scholarship recordkeeping and attendance verification.

Required education and experience

• Associate’s degree
• 2 years’ experience in customer service, student services, administrative support, registration, admissions, or related field.
• Proficiency with computers, email, Microsoft Office or comparable productivity software, and web-based systems.
• Ability to learn and effectively use student information systems, databases, and other technology.
• Ability to communicate professionally and effectively with individuals from diverse backgrounds and with varying levels of familiarity with college processes.
• Manage multiple priorities and work effectively in a fast-paced environment.

Preferred education and experience

• Bachelor’s degree
• Previous experience working in a community college, university, continuing education, or workforce development environment
• Experience with student information systems, registration platforms, CRM systems, or higher education technology
• Bilingual or multilingual communication skills
• Experience working with diverse student populations and adult learners

This position does not supervise others.