Workforce CHOICES/SNAP E&T/NCP Career Counselor Plainview

South Plains Community Action Association; Plainview (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

South Plains Community Action Association is seeking a Career Counselor in Plainview to guide clients toward self-sufficiency. The role involves documenting case management activities in WIT and Laserfiche, providing supportive services, and assisting with peer reviews.

The ideal candidate will have strong communication, teamwork, and customer service skills, with experience in applying program policies and calculating income eligibility. Occasional travel within the service area is expected.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in social work or related field preferred.
• Equivalency can substitute for a degree.
• Training experience in social work or career planning desired.
• Basic computer literacy and keyboarding mandatory.

Responsibilities

• Provide direction to customers to self-sufficiency routes.
• Document case management activities in WorkinTexas (WIT) and Laserfiche.
• Conduct case management and supportive services as needed.
• Assist in peer reviews.
• Travel within the service area.

Skills

Customer service

Communication skills

Team collaboration

Oral communication

Written communication

Education

High school diploma or GED

Bachelor's degree preferred

Experience in social work or related field

Tools

Microsoft Office

WIT

Laserfiche

Assessment instruments

Job description

Workforce CHOICES/SNAP E&T/NCP Career Counselor Plainview

May work with TANF, Non-Custodial Parent and SNAP E&T customers to provide direction in developing the best and quickest route to self-sufficiency. The case manager will document case management activities and services provided to customers in WorkinTexas (WIT), and Laserfiche. Conducts case management activities and provides supportive services to eligible customers on a as need basis. Will assist in peer reviews.

Basic computer literacy, including the ability to use the Internet and Microsoft Office products. Keyboarding skills are mandatory. Ability to work in a team environment. Excellent people skills and customer service orientation. Strong oral and written communication skills.

Knowledge of community resources and case management principles, including Objectives, standards, and methods. Familiar with structured program policies and procedures. Ability to assess customer needs, provide guidance to other staff, and assist with various case management activities. Ability to accurately calculate income levels. Ability to analyze participants’ documents to determine eligibility. Ability to read and interpret eligibility requirements. Ability to properly administer and score assessment instruments.

Knowledge of, or ability to, learn and use, WIT, and other automated reporting software/systems. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Access). The ability to make frequent visits to the homes of assigned customers, and training provider sites, where appropriate. Ability to communicate professionally, and effectively, with customers, vendors, administration, and other employees. Excellent written and oral communication skills. Must be able to travel within the service area.

Education and Experience

A high school diploma or GED is required. A bachelor’s degree in social work or related field preferred. An equivalent combination of experience and education may be substituted for a degree. Training experience in social work, counseling, career planning, placement, or related field desired.