Workforce Cap Analyst - C09 - CHENNAI

Citi; New York (NY); Hybrid; USD 6,000 - 9,000; Full time

Job summary

Citi in Chennai is seeking a Workforce Cap Analyst to support capacity planning and analytics in a developing professional role. You will monitor workforce data, assess capacity, and propose policies and process improvements within Citi's Operations - Core group.

The role emphasizes data interpretation, cross-team collaboration, and adherence to risk and compliance standards. Candidates typically have 1–3 years of relevant experience and a bachelor’s degree.

Qualifications

• 1-3 years relevant experience.
• Basic level experience in a related role.
• Basic analysis and reporting skills

Responsibilities

• Performs workforce analytics and data evaluation.
• Conducts short- and long-term capacity planning.
• Identifies capacity issues and proposes solutions.
• Collaborates with teams to achieve objectives.
• Assesses risk and ensures compliance with policies.

Skills

Workforce analytics

Analytical skills

Reporting skills

Education

Bachelor's degree or equivalent

Job description

Workforce Cap Analyst - C09 - CHENNAI

Job Req Id: 26978040

Location(s): Chennai, Tamil Nadu, India

Job Type: Hybrid

Posted: Aug. 11, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Workforce Cap Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Research and interpret factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develop working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities

• Performs workforce analytics, monitoring, assessing, and analyzing and/or evaluating workforce data.
• Performs short- and long-term capacity planning analysis. Make judgments and formulates recommendations on policies, procedures or practices.
• Independently identifies capacity issues and recommends solutions.
• Apply good understanding of how the team interacts with others in accomplishing the goals of the area.
• Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.
• Identifies policy gaps and formulates policies. Interprets data and Makes recommendations. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
• Limited but direct impact on the business through the quality of the tasks/services provided. Develop working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1-3 years relevant experience
• Basic level experience in a related role (combination of education/experience).
• Basic analysis and reporting skills

Education

• Bachelor's/University degree or equivalent experience

Mandatory Requirements

• Must be willing to work in India Night shifts and rotational based on shift schedules (24*7 Operational)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Workforce Capacity

Time Type

Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.