Workers' Compensation Senior Risk Management Consultant - Eastern Alliance

CO1005 ProAssurance Group Services Corporation; New Hampshire; Hybrid; USD 76,000 - 126,000; Full time

Benefits offered by this job

Best-in-class benefits

Job summary

ProAssurance, a leading specialty insurer, seeks a Senior Risk Management Consultant to evaluate loss potential for workers’ compensation clients and recommend cost-effective consultative services. The role emphasizes safety, health, and collaboration with claims, underwriting, and other departments.

Based in NH/VT and remote with periodic office reporting, the candidate will develop plans to reduce loss exposure and support a profitable book of business across Eastern Alliance Insurance Group.

Qualifications

• Bachelor’s degree required, seven years of progressive occupational safety and health experience.
• Prior insurance industry experience required.
• Advanced degree and/or professional designation (CSP/ARM) preferred.
• Proficiency in Microsoft Office applications (Word/Excel).

Responsibilities

• Develop and execute service plans to reduce loss exposure and improve profitability by evaluating facilities and needs.
• Prescreen new business submissions, including site visits; communicate with Underwriting on risk selection.
• Prioritize and document risk management activities for an assigned book of business; coordinate with underwriting, claims, and others.
• Lead Alternative Market Programs and ensure service commitments are met.
• Support return-to-work initiatives and ecovery strategies with stakeholders.
• Attend team account review meetings to discuss adverse accounts and solutions.

Skills

Occupational safety

Analytical ability

Communication

Problem solving

Attention to detail

Driving

Education

Bachelor's degree in occupational safety

CSP

ARM

Tools

Microsoft Word

Excel

Job description

An exciting opportunity exists to join the ProAssurance family of companies! Our mission is powerful and simple: We protect others. Choosing a place to apply your talents is an important decision for anyone. You have plenty of options. Why choose ProAssurance? At ProAssurance, we sell a pledge, and that pledge is delivered by our team members. We are seeking individuals who value integrity, leadership, relationships, and enthusiasm—and want to build their career with a great company where they can be their authentic self and feel valued, recognized, and rewarded for their contributions. ProAssurance specializes in healthcare professional liability, products liability for medical technology and life sciences, legal professional liability, and workers' compensation insurance. We are an industry-leading specialty insurer, with job opportunities in much of the contiguous United States. This position supports our workers’ compensation line of business, Eastern Alliance.

Based on candidate qualifications, we may consider filling the role at a different level. To support business needs, candidates should be based in Vermont or New Hampshire. This position is remote, but will require reporting to an office periodically for Moments that Matter. The primary responsibility of the Senior Risk Management Consultant position is to evaluate loss potential for current and prospective Workers’ Compensation insurance customers with respect to workplace Safety and Health. The position is responsible for recommending cost-effective, results-oriented consultative services to acquire and retain a positive customer base. The position works closely and develops relationships with clients, agents, claims, underwriting, and all other departments within Eastern Alliance Insurance Group, to retain a diverse and profitable book of business in support of our revenue and profitability objectives and overall business plan.

What you'll do:

• 50% - Develop and execute service plans to reduce policyholder loss exposure, improve Company profitability and aid in client retention by thoroughly evaluating a client’s facilities and needs; cultivate and develop high quality company-client working relationships by visiting and communicating with clients and agents on a regular and timely basis as necessitated by business needs and company guidelines.
• 15% - Prescreen selected new business submissions, including site visits and inspections; communicate via verbal and written processes to Underwriting to aid in risk selection in a thorough, accurate and timely manner. Define and communicate client needs and expectations through the prescreen process.
• 10% - Independently prioritize, execute and document risk management activities according to Company standards for an assigned book of business including review file and loss information, conduct hazard assessment surveys, communicate with team, organize service calls, prospect surveys, and agency visits. Independently manage the book of business and assigned programs by proactively monitoring results, communicating and developing working relationship with underwriting, claims, finance, and others as necessary. This can include work with Traditional, Inova® and Specialty Risk accounts according to established pre‑screen and servicing guidelines. Independently support Risk Management, UW and Claims efforts in developing materials for, and presenting at, Stewardship and Point of Sale meetings.
• 5% - Serve as Lead Consultant or Program Manager for assigned Alternative Market Programs; ensure that the Risk Management service commitments are met and services correlate to fee income for Alternative Market customers by coordinating the overall account servicing to the appropriate program(s).
• 10% - Manage return‑to‑wellness initiatives by working collaboratively with agents, clients, claims, and underwriters to actively promote our ecovery® strategies; and ensure proper return to work guidelines and procedures are established, followed and achieved.
• 5% - Research operations and hazards of risks to provide effective consultative services; develop and share resources and support materials with colleagues.
• 2% - Identify catastrophic loss exposures, follow up with appropriate actions and communications; conduct accident investigations and follow up with “Lessons Learned.”
• 2% - Maintain knowledge of appropriate standards and best practices; attend courses and functions to develop job knowledge, maintain certifications; mentor and support the development of less experienced staff.
• 1% - Attend and/or participate in monthly team account review meetings prepared to discuss adverse accounts, solutions for handling these accounts, and other relevant topics.

What we're looking for:

Bachelor’s degree required, preferably in occupational safety or related field, with seven years of progressive occupational safety and health experience. Prior transferrable knowledge and skills or insurance industry experience required. Advanced degree and/or professional designation/certification (CSP and/or ARM) preferred. Must meet any state provider qualifications for assigned territories. Ability to attend insurance and industry/business functions to promote and present a positive image of the Company. Proficiency in Microsoft Office computer applications including Word and Excel. Analytical ability, in order to analyze and interpret information; and make profitable decisions about risks. Attention to detail in processing information, establishing priorities, and expense management. Solid analytical and problem‑solving skills, including formulating logical and objective conclusions. Ability to assess the urgency and importance of a situation and take appropriate action. Requires the exposure to various manufacturing, industry and business environments where certain requirements regarding the use of personal protective equipment may be necessary; the ability to inspect various types of risks and independently evaluate according to company standards. Ability to communicate effectively and professionally; verbally, in writing, through virtual and in‑person presentations with various constituencies and at all levels in and outside of the organization, including agency partners, outside customers and clients. Demonstrated commitment to ongoing professional development to ensure we are providing our customers with competent and relevant consulting advice. Self‑driven to accept new responsibilities, and work in collaboration or independently to help develop solutions to identified operational needs in support of our overall mission. Physical ability to climb stairs and ladders; walk long distances over uneven terrain, to reach remote areas during visits to all types of operations. Must possess a valid driver’s license, the ability to drive long distances to reach client/agency sites and have an acceptable driving record.

We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally. For that reason, we partner with The Predictive Index (PI) – an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one’s work style.

Position Salary Range $76,208.00 - $125,756.00 The salary range displayed represents the entirety of the pay grade for this position. Most candidates will start in the bottom half of the range. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, your location and comparison to other team members already in this role.

Build your career with us and enjoy access to a best-in-class benefits program. ProAssurance’s family of companies has a unique and unwavering focus on our team members. We strive to achieve best-in-the-world status by attracting, hiring, and retaining top industry talent. We work together within our integrated family of companies, no matter the line of business, department or location. We ask, listen and respond to what matters most to team members. We thank you for your interest in career opportunities with ProAssurance!