Workers' Compensation Senior Claims Representative

The Hartford; United States; Remote; USD 64,000 - 96,000; Full time

Job summary

The Hartford is seeking a Sr Representative Clms CA to support workers' compensation claims remotely for California residents. The role emphasizes timely investigations, accurate benefit calculations, and strong customer service within statutory guidelines.

Remote in California with five weeks of training, starting January 19, 2027. The listed base pay range reflects market norms for this position and location.

Qualifications

• Minimum of 2+ years of experience in workers' compensation claim handling.
• Certification exams and adjusting licenses as required by state; CA Self Insured License strongly preferred.
• Outstanding interpersonal skills.
• Strong focus delivering outstanding customer service.
• Demonstrated strong written and verbal communication skills.
• Demonstrated consistent high level of performance and achievement over career span.
• Excellent time management skills with the ability to manage competing priorities.
• HS Diploma required, Bachelor’s Degree preferred.

Responsibilities

• Effectively manage workers' compensation claims requiring timely investigations and financial accuracy.
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims.
• Leverage a network of resources (doctors, nurses, attorneys, regulators) to restore claimants' lives.
• Provide exceptional customer service by establishing and maintaining productive relationships with customers.
• Utilize data to inform critical claim decisions.
• Provide accurate calculations of disability benefit rates and claim exposures.
• Leverage technology to achieve accurate claim outcomes.
• Demonstrate professional diplomacy during all customer interactions.
• Contribute to a culture of collaboration to maximize performance and engagement.
• Embrace continuous improvement.

Skills

Interpersonal skills

Customer service

Written & verbal communication

Time management

Prioritization

Education

HS Diploma

Bachelor’s Degree preferred

CA Self-Insured License preferred

Job description

Sr Representative Clms CA - CH08AN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Work Arrangement: This position is 100% remote and open only to candidates who reside in the state of California.

Start Date: January 19, 2027

Hours: Monday - Friday, core business hours

Training: 5 weeks

Responsibilities

• Effectively manage workers' compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Qualifications

• Minimum of 2+ years of experience in workers' compensation claim handling required
• Certification exams and adjusting licenses as required by state. CA Self Insured License strongly preferred.
• Outstanding interpersonal skills
• Strong focus delivering outstanding customer service
• Demonstrated strong written and verbal communication skills
• Demonstrated consistent high level of performance and achievement over career span
• Excellent time management skills with the ability to manage competing priorities
• HS Diploma required, Bachelor's Degree is preferred

Additional Details

This position is 100% remote and open only to candidates who reside in the state of California.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

$64,000 - $96,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age