Workers' Compensation Senior Claim Representative

The Hartford; Washington; Hybrid; USD 62,000 - 94,000; Full time

Job summary

The Hartford is seeking a Senior Workers’ Compensation Claim professional in Washington state to lead investigations, ensure timely and accurate settlements, and provide excellent customer service. This role requires WA Claim Administrator certification, 2+ years of experience, and adherence to regulatory standards.

Hybrid/remote work arrangements are available, with office presence 3 days a week for those near Hartford, CT; otherwise, remote with occasional office visits as needed.

Qualifications

• HS Diploma is required; bachelor’s degree preferred.
• 2+ years of workers' compensation claim handling experience.
• Claim Administrator certification with WA Dept. of Labor & Industry is required.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy.
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims.
• Leverage a network of professional resources to facilitate claims processes.
• Provide exceptional customer service by maintaining productive business relationships with customers.
• Utilize data to inform critical claim decisions and perform accurate disability benefit calculations.
• Use MS Office tools to support claim processing and reporting.
• Demonstrate professional diplomacy in all customer interactions.
• Contribute to a culture of collaboration, transparency, and continuous improvement.
• Come into an office when business needs arise as per hybrid/remote schedule.

Skills

Interpersonal skills

Customer service

Written and verbal communication

Time management

Team-oriented

MS Office proficient

Analytical thinking

Adaptability

Education

HS Diploma

Bachelor’s degree preferred

Tools

MS Office Suite

Job description

Sr Representative Claims - CH08BE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Claim Administrator certification with the Washington State Department of Labor & Industry required.

The Workers’ Compensation Senior Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements.

Work Arrangement

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, Lake Mary, FL, San Antonio, TX, Naperville, IL or Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy


• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims


• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants


• Provide exceptional customer service by establishing and maintaining productive business relationships with customers


• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions


• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures


• Leverage contemporary technology to achieve accurate and efficient claim outcomes


• Consistently demonstrate professional diplomacy during all interactions with customers


• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement


• Embrace a culture of continuous improvement

Qualifications

• Claim Administrator certification with the Washington State Department of Labor & Industry required


• Minimum of 2+ years of experience in workers' compensation claim handling required


• Certification exams and adjusting licenses as required by state


• Outstanding interpersonal skills


• Strong focus delivering outstanding customer service


• Demonstrated strong written and verbal communication skills


• Demonstrated consistent high level of performance and achievement over career span


• Ability to meet productivity targets in a fast-paced, team-oriented environment


• Excellent time management skills with the ability to manage competing priorities


• Ability to adapt and flourish using industry-changing workflows


• Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)


• Demonstrated desire to promote a culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another


• HS Diploma required, bachelor’s degree is preferred

Additional Details

• As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

• short-term or annual bonuses, long-term incentives, and on-the-spot recognition

$62,400 - $93,600

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age