Workers’ Compensation Senior Claim Representative

The Hartford; Hartford, San Antonio, Alpharetta, Naperville (CT, TX, GA, IL); Hybrid; USD 62,000 - 94,000; Full time

Job summary

The Hartford is hiring a Senior Workers’ Compensation Claim Representative to plan, investigate, and resolve complex workers’ compensation claims. The role supports timely investigations, financial accuracy, and regulatory compliance across Hybrid or Remote work arrangements with offices in Hartford, CT or other remote locations.

Ideal candidates have 2+ years of workers’ compensation claim handling, strong customer service, and excellent communication skills; Bachelor’s degree is preferred.

Qualifications

• Minimum of 2+ years of workers' compensation claim handling.
• Certification exams and adjusting licenses as required by state.
• Outstanding interpersonal and communication skills.
• Ability to manage multiple priorities with strong time management.

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Skills

Workers' compensation claim handling

Customer service excellence

Strong written and verbal comunicação

Time management

Education

HS Diploma

Bachelor’s Degree preferred

Job description

Workers’ Compensation Senior Claim Representative### Workers’ Compensation Senior Claim RepresentativeApply: Hybrid or 100% Remote: Hartford, CT: San Antonio, TX: Alpharetta, GA: Naperville, IL- W. Diehl Road: United States - Remote: Full time: Posted Today: R2627556Sr Representative Claims - CH08BEWe’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements. This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL, Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Start Date: January 19, 2027 Hours: Monday - Friday, core business hours Training: 5 weeks Responsibilities: • Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy • Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims • Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants • Provide exceptional customer service by establishing and maintaining productive business relationships with customers • Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions • Provide accurate mathematical calculations of disability benefit rates and claim financial exposures • Leverage contemporary technology to achieve accurate and efficient claim outcomes • Consistently demonstrate professional diplomacy during all interactions with customers • Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement • Embrace a culture of continuous improvement Qualifications:• Minimum of 2+ years of experience in workers' compensation claim handling required • Certification exams and adjusting licenses as required by state • Outstanding interpersonal skills • Strong focus delivering outstanding customer service • Demonstrated strong written and verbal communication skills • Demonstrated consistent high level of performance and achievement over career span • Excellent time management skills with the ability to manage competing priorities • HS Diploma required, Bachelor’s Degree is preferred**Compensation**The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$62,400 - $93,600Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age