Workers' Compensation Senior Claims Representative

The Hartford; Scottsdale (AZ); Remote; USD 62,000 - 94,000; Full time

Job summary

The Hartford is seeking a Sr Representative Claims — CH08BE for a 100% remote role. Candidates must reside in the United States (New Mexico restriction noted in posting).

The base pay range is $62,400 to $93,600 annually, with opportunities for bonuses and incentives as part of total compensation. Responsibilities include investigating workers’ compensation claims, ensuring timely investigations, financial accuracy, and adherence to statutory guidelines.

Qualifications

• Minimum of 2+ years of experience in workers' compensation claim handling required.
• Certification exams and adjusting licenses as required by state.
• Outstanding interpersonal skills.
• Strong focus delivering outstanding customer service.
• Demonstrated strong written and verbal communication skills.
• Demonstrated consistent high level of performance and achievement over career span.
• Excellent time management skills with the ability to manage competing priorities.

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy.
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims.
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants.
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers.
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions.
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures.
• Leverage contemporary technology to achieve accurate and efficient claim outcomes.
• Consistently demonstrate professional diplomacy during all interactions with customers.
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement.
• Embrace a culture of continuous improvement.

Skills

Two plus years WC claims

Interpersonal skills

Customer service

Written and verbal communication

Education

HS Diploma

Bachelor's degree preferred

Job description

Sr Representative Claims - CH08BE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements.

Work Arrangement: This position is 100% remote and open only to candidates who reside in the state of New Mexico. Start Date: January 19, 2027 Hours: Monday - Friday, core business hours Training: 5 weeks

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Qualifications

• Minimum of 2+ years of experience in workers' compensation claim handling required
• Certification exams and adjusting licenses as required by state
• Outstanding interpersonal skills
• Strong focus delivering outstanding customer service
• Demonstrated strong written and verbal communication skills
• Demonstrated consistent high level of performance and achievement over career span
• Excellent time management skills with the ability to manage competing priorities
• HS Diploma required, Bachelor’s Degree is preferred

Additional Details

• This position is 100% remote and open only to candidates who reside in the state of New Mexico.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $62,400 - $93,600

Equal Opportunity Employer

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.