Workers Compensation Claims Supervisor - CT

Arthur J. Gallagher & Co. (AJG); East Hartford (CT); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

Educational expense reimbursement

Paid parental leave

Digital mental health services

Training programs

Job summary

Arthur J. Gallagher & Co. (AJG) is seeking a candidate to lead a Workers Compensation claims team in East Hartford, CT. This role requires a minimum of 10 years of related claims experience, along with a strong background in supervising teams handling complex caseloads.

The candidate will manage goal definitions, workloads, and utilize Gallagher's technology to enhance service quality. This position offers a competitive salary, a hybrid schedule, and a comprehensive benefits package starting from day one.

Qualifications

• 10+ years of related claims experience is required.
• Licensed to handle claims in all necessary jurisdictions.
• Knowledge of handling diverse caseloads in workers' compensation.

Responsibilities

• Lead a team managing workers compensation claims.
• Guide best practices in claims handling.
• Manage workloads and define team goals.

Skills

Claims supervisory experience

Client communication

Team management

Knowledge of team functions

Education

High School Diploma

Bachelor's Degree (desired)

Job description

Overview

Role specifics:

• Claims Background: Workers compensation lost time claims with two years of claims supervisory
• Jurisdictions: CT
• Licenses: CT
• Location: This role is eligible for hybrid schedule

How you'll make an impact

• Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
• Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.
• Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
• Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.
• Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.
• Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
• Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

REQUIRED QUALIFICATIONS:

• High School Diploma
• Minimum of 10 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

DESIRED:

• Bachelor's Degree
• 5 years of supervisory experience

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

We value inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected ("protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.