Workers' Compensation Claims Supervisor

Zenith Insurance Company (United States); Los Angeles (CA); Hybrid; USD 106,000 - 137,000; Full time

Job summary

A leading insurance company seeks a Workers' Compensation Claims Supervisor to oversee claims management and ensure high standards of performance. This mid-senior level position requires a mix of strong leadership, communication skills, and extensive experience in workers' compensation claims. The role offers participation in a hybrid work schedule and competitive salary based on experience.

Benefits

Medical, Dental, and Vision Insurance

401(k) with Employee Share Purchase Plan

Education and Training Reimbursement

Paid Company Holidays and Personal Days

Employee Assistance Program (EAP)

Qualifications

• 6+ years experience handling workers' compensation claims.
• 2-3 years of leadership/supervisory experience required.
• Current CA Workers' Comp claims Designation is necessary.

Responsibilities

• Supervise and manage the Claims unit; ensure high customer service levels.
• Evaluate performance and prepare appraisals; participate in hiring.
• Ensure quality claims management and compliance with guidelines.

Skills

Communication

Negotiation

Time Management

Organizational Skills

Education

High School Diploma or equivalent

Bachelor's Degree or equivalent

Job description

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Zenith Insurance Company (United States) provided pay range

This range is provided by Zenith Insurance Company (United States). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$106,570.24/yr - $136,749.42/yr

This role is eligible to participate in Zenith’s hybrid work schedule which provides the flexibility to work from home on select days of the week according to the in-office schedule established by regional executive leadership. Selected candidate must be able to report into the Orange, CA, San Diego CA, or Woodland Hills, CA office on a weekly basis.

A Brief Overview

Under general supervision, responsible for the supervision and Claims management of a Claims unit. Provides technical guidance and training to personnel. Evaluates standards of performance of technical and clerical direct reports relative to branch/corporate objectives.

What You Will Do

• Directs, controls, monitors, and provides technical and supervisory guidance to the assigned Claims unit(s).
• Foster an environment that supports the Branch Customer Service Objectives. Ensure his/her team provides exceptional customer service. Takes ownership of account relationships. Acts as point person for the team on all service commitments, coordination of policyholder reviews and provides marketing support as required.
• Evaluates performance according to established, Zenith’s standards of performance.
• Prepares performance appraisals and recommends salary action for staff in unit in accordance with company policy.
• Participates in interview and hiring process and trains new employees assigned to unit.
• Responsible for Claims management of cases assigned to unit, which may include special accounts, within the guidelines of published performance standards, company claim policy and regulatory requirements.
• Identify trends, and take appropriate action to continuously improve results, including taking timely corrective action when a team member does not meet standards.
• Achieve quality claim investigations and outcomes. This is facilitated by the combination of strong critical thinking and appropriate application of Zenith Best Practices and expert resources. This is accomplished by timely and effective supervision/coaching, which should be evident, detailed, and timely at appropriate intervals in the life of the file. Supervision should be such that it encourages critical and strategic thinking by the Specialist while moving the claim file to resolution. Ensure accurate and timely reserving within team claim files.
• Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Works productively and harmoniously with others on a consistence basis.
• Respond positively to direction and criticism of performance.
• Consistently maintain professional and appropriate demeanor.
• Perform other duties as assigned.

Education Qualifications

• High School Diploma Or equivalent required
• Bachelor’s Degree or equivalent combination of training/experience required

Experience Qualifications

• 6+ Years experience handling workers' compensation indemnity Claims; to include settlement negotiation of litigated Claims required
• 2 -3 years of leadership/supervisory experience required.
• Current and Valid CA Workers' Comp claims Designation required.

Skills And Abilities

• Previous experience or education acquired through seminars and classes preferred.
• Advanced knowledge of regulatory requirements and prevailing case law required.
• Excellent verbal and written communication skills necessary.
• PC literacy required.
• Good time management, organizational and negotiation skills a must.
• Meets all state regulatory standards regarding licensing, continuing education, and other requirements.

The expected salary range for this position is $106,570.24- $136,749.42. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)
• For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/

Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant’s criminal history until after a conditional offer of employment has been made.

If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation. To make a request, please contact a Human resources representative at Zenith Insurance Company.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Insurance

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Disability insurance

Tuition assistance

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