Workers' Compensation Claims Specialist

Goodwill Industries International, Inc.; Phoenix (AZ); On-site; USD 54,000 - 66,000; Full time

Job summary

Goodwill of Central and Northern Arizona is seeking a Claims Administrator to support its commercial insurance program, including coordination of Workers’ Compensation claims and oversight of the Return to Work program.

The role involves reviewing injuries, coordinating with medical providers, attorneys, and internal teams, and preparing monthly reports while ensuring compliance with regulations and internal policies.

Qualifications

• High School Diploma or GED required; Bachelor’s Degree preferred.
• 1-2 years of Claims Administration experience.
• Proficient in MS Office skills including Word, Power Point, Outlook and Excel, with the ability to perform audits, create spreadsheets and display data
• Knowledge of Federal and State laws pertaining to Workers’ Compensation, Liability Statutes and OSHA reporting
• Must possess awareness of Human Resources policies and procedures
• Excellent written and verbal communication skills
• Time management and organizational skills as well as the ability to manage multiple priorities with accuracy and efficiency
• Skilled in preparing, reading, understanding and interpreting Claims Processing reports
• Ability to pass a background check and drug screen, where applicable for position

Responsibilities

• Monitors and maintains cases related to new and existing claims.
• Coordinates claims information submitted by operating units, law enforcement agencies, medical providers, claimants, and attorneys.
• Oversees the Return to Work program and modified duty offers.
• Prepares and reviews claims processing reports and trainings for reporting requirements.
• Ensures compliance with local, state, and federal regulations.
• Assists in establishing standards and procedures for insurance matters.
• Maintains professional contact with injured team members and external contacts.

Skills

MS Office (Word, PowerPoint, Outlook,?

Education

High School Diploma or GED

Bachelor’s Degree

Tools

MS Office

Job description

Goodwill of Central and Northern Arizona is seeking a Claims Administrator to support its commercial insurance program, including coordination of Workers’ Compensation claims and oversight of the Return to Work program.

The role involves reviewing injuries, coordinating with medical providers, attorneys, and internal teams, and preparing monthly reports while ensuring compliance with regulations and internal policies.