Workers’ Compensation Claims Manager

Coca-Cola Beverages Florida, LLC; Tampa (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Coca-Cola Beverages Florida seeks a Workers’ Compensation Claims Manager at our Tampa HQ. The candidate will lead end‑to‑end WC claims, exercising judgment with delegated authority, and coordinating with internal partners, third-party admins, and medical providers.

As part of Enterprise Risk Management, you will drive outcomes aligned with operational, financial, and employee-focused objectives while ensuring regulatory compliance and data integrity in RMIS systems.

Qualifications

• Bachelor’s degree required; equivalent combination with experience considered.
• Minimum of 5 years of progressive Workers’ Compensation claims management experience.
• Strong knowledge of workers’ compensation statutes, claims administration, and litigation processes.
• Ability to independently manage complex, litigated, high-exposure claims.

Responsibilities

• Owns management of WC claims from intake through resolution, including investigation and settlement.
• Escalates when warranted and exercises authority within chart of authority.
• Serves as internal subject matter expert for WC claims and regulatory requirements.
• Directs TPAs, nurse case managers, providers, and defense counsel for cost-efficient handling.
• Conducts audits of claim files and reserves, reporting, and compliance.
• Manages claim diaries in RMIS and oversees RTW program with HR and Operations.
• Collaborates with Operations, HR, Legal, Safety and ERM for strategy and risk mitigation.
• Provides direction on complex, litigated claims and presents metrics to leadership.

Skills

Analytical skills

Negotiation

Regulatory knowledge

Independent work

Communication skills

Travel flexibility

Education

Bachelor’s degree or equivalent

Tools

RMIS system

Job description

Coke Florida is searching for a Workers’ Compensation Claims Manager to work out of our Tampa HQ office.

What you'll do:

Coca-Cola Beverages Florida is seeking an experienced Workers’ Compensation Claims Manager to serve as a key leader within the Enterprise Risk Management team. This role is intended for a seasoned workers’ compensation professional who can independently manage complex and high-exposure claims, exercise sound judgment within delegated authority, and proactively drive outcomes aligned with Coke Florida’s operational, financial, and employee-focusedobjectives.

Under the general direction of the Director of Enterprise Risk Management and the Senior Manager of Enterprise Risk Management, the Claims Manager is accountable for end-to-end oversight of Coke Florida’s Workers’ Compensation claims program. The roleoperateswith a high degree of autonomy and is expected to maketimely, well-reasoned decisions while coordinating with internal partners, third-party administrators, medical providers, defense counsel, and leadership.

Roles and Responsibilities:

• Owns the management of Workers’ Compensation claims from intake through resolution, including investigation, compensability determination, medical and indemnity management, reserving, negotiation, and settlement

• Exercises independent judgment and decision-making authority on claims within the established Chart of Authority; escalates appropriately when warranted

• Serves as the primary internal subject matter expert for Workers’ Compensation claims and related regulatory requirements

• Directs and oversees Third Party Administrators, nurse case managers, medical providers, and defense counsel to ensure effective, compliant, and cost-efficient claim handlingwhile allowing the appropriated claim adjudication processes

• Conducts regular audits of Workers’ Compensation claim files, including compensability decisions, medical management, reserving accuracy, litigation strategy, and statutory compliance

• Actively manages claim diaries and documentation within the RMIS system, ensuring data accuracy, reporting integrity, and regulatory compliance

• Leads oversight and administration of the Return-to-Work (RTW) program in partnership with HR, Safety, and Operations

• Partners with internal managers and supervisors on injury reporting, accident investigation, root cause analysis, and corrective action planning

• Provides technical direction and authority on complex, litigated, or high-exposure Workers’ Compensation claims

• Prepares, analyzes, and presents Workers’ Compensation reports, loss trends, and performance metrics for leadership and business units

• Identifiestrends, emerging risks, and opportunities to reduce claim frequency, severity, duration, and overall cost of Workers’ Compensation

• Develops, tracks, and reports key performance indicators to evaluate claim outcomes, TPA performance, RTW effectiveness, and overall program results

• Works closely with internal stakeholders including Operations, Human Resources, Legal, Safety, and the broader Enterprise Risk Management team to ensure aligned decision-making, consistent claim strategy, and proactive injury prevention and risk mitigation efforts

Skills and Education Required:

• Bachelor’s degree and/or equivalent combination of education and significant relevant experience

• Minimum of 5 years of progressive Workers’ Compensation claims management experience, preferably in a large,self-insuredor complex operational environment

• Comprehensive knowledge of Workers’ Compensation statutes, claims administration, medical management, and litigation processes

• Demonstrated ability to independently manage complex, litigated, and high-exposure Workers’ Compensation claims

• Travel based on business needs

Additional skills that will strengthen your candidacy:

• Proven ability tooperateindependently while collaborating effectively within a small, high-performing team
• Strong understanding of Workers’ Compensation legal and regulatory requirements
• Experience managing a workers' compensation program for a private employer
• Excellent analytical, negotiation, and problem-solving skills
• Strong communicationskills with the ability to influence internal and external stakeholders
• High attention to detail with consistent follow-through
• Ability to organize, document, and control both digital and physical claim records
• Customer-focused mindset balanced with cost control and risk discipline