Senior Workers’ Compensation Claims Specialist

Vensure Employer Solutions; Duluth (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Vensure Employer Solutions seeks a Senior Workers' Compensation Claims Specialist to service multi-state clients with minimal supervision. The role manages claims from inception to closure and serves as the primary client education contact on general workers' comp matters.

The ideal candidate will investigate complex claims, determine reserving strategies, and provide expert guidance to clients and TPAs, including RTW optimization. Offices in Chandler, AZ and Duluth, GA support on-site work.

Qualifications

• Must have in-depth knowledge of workers' compensation laws across multiple jurisdictions.
• Expertise in claims investigation, coverage verification and risk assessment.
• Strong knowledge of medical terminology, return-to-work concepts and rehabilitation processes.
• Excellent communication, negotiation with clients and attorneys, and advisory skills.
• Proficient with MS Office and data analytics tools.

Responsibilities

• Lead complex investigations of high-exposure workers' compensation claims and provide findings to the TPA adjuster.
• Evaluate reserve and settlement requests based on prognosis, benefits, and risk factors.
• Manage a portfolio from filing to closure with timely, compliant documentation.
• Mentor junior staff and contribute to best-practice procedures across the team.
• Develop and optimize return-to-work programs and transitional duties.
• Coordinate with TPAs, defense counsel, medical providers, and employees to mitigate risk.

Skills

Workers' comp laws

Claims investigation

Return-to-work

Client communication

Litigation awareness

Education

Bachelor's degree preferred

Professional designations (WCCA/WCCP, AIC, ARM, CWCP, CPCU) preferred

Tools

Claims software

Medical management systems

Excel

Job description

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a \"One Employer Solution\" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

Senior Workers' Compensation Claims Specialist will service our multi-state clients' workers' compensation claims with little to no supervision required. This role requires that the claims specialist monitor their assigned employers' workers' compensation claims, from inception through closure, to ensure that all salient aspects of claim adjudication are being effectively and efficiently performed. This position will also be the main point of contact for client education on general work comp matters.

Essential Duties and Responsibilities

• Lead comprehensive investigations of complex workers' compensation claims, including in-depth coverage analysis, compensability determinations, medical review, witness statements, and employer documentation, and provide detailed findings and strategic recommendations to the third-party administrator (TPA) adjuster.
• Evaluate and respond to TPA requests for reserve and settlement authority, conducting advanced exposure assessments based on medical prognosis, statutory benefits, vocational factors, litigation risk, and historical claim patterns to ensure appropriately set reserves and fiscally sound settlement decisions.
• Perform sophisticated claim evaluations to determine potential financial and operational exposure, identifying high-risk factors, potential red flags, subrogation opportunities, and long-term cost drivers, and advising clients on proactive strategies to mitigate future loss.
• Serve as a high-level consultant to clients on risk mitigation, analyzing claim trends, identifying systemic issues, recommending safety improvements, and developing strategies that reduce workplace injuries and claim frequency. Provide empathetic and expert-level communication to injured workers by offering clear guidance, answering complex questions, supporting their understanding of the claims process, and acting as a knowledgeable, compassionate advocate while balancing employer interests.
• Support clients in developing and optimizing return-to-work (RTW) programs, including identifying alternative/light-duty assignments, evaluating functional capacity, and advising on transitional work opportunities to accelerate recovery and reduce indemnity costs.
• Act as a strategic liaison between clients, TPA adjusters, defense counsel, medical providers, and injured employees, ensuring coordinated case management, clear communication pathways, and reduced litigation exposure through early intervention and proactive engagement.
• Continuously monitor claim progression, ensuring timely action on medical updates, legal developments, benefit delivery, adjuster activity, and compliance with jurisdictional requirements, while identifying delays or inaccuracies that require escalation.
• Manage a portfolio of complex workers' compensation claims from initial filing through closure, directing claim strategies, driving timely resolution, ensuring accurate documentation, and influencing case outcomes through expert guidance and oversight.
• Identify process improvements, leveraging data, claim trends, and client feedback to enhance the effectiveness of the workers' compensation program and improve overall claim outcomes.
• Mentor and support junior claims staff, sharing expertise, offering case guidance, and contributing to the development of best-practice procedures across the claims team.
• Regular attendance at the assigned work location for our corporate office locations is an essential job function. For team members who are located in or near the Chandler, AZ and Duluth, GA offices, this is an in-office position.
• Occasional domestic travel will be required to attend team onsite meetings, client visits, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation.
• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• In-depth knowledge of workers' compensation laws, statutes, and regulations across multiple jurisdictions, with the ability to interpret complex legal and medical documentation.
• Expert understanding of claims investigation techniques, compensability analysis, coverage verification, and advanced risk assessment.
• Extensive knowledge of medical terminology, treatment guidelines, return-to-work principles, and rehabilitation processes to evaluate claim progression and exposure.
• Strong understanding of litigation processes, including legal strategy, attorney management, settlement negotiation, legal bill review, and mediation practices.
• Advanced knowledge of reserve setting and financial exposure analysis, including actuarial impacts, trend evaluation, and loss forecasting.
• Exceptional analytical and critical-thinking skills, capable of interpreting complex claim data, identifying red flags, and developing sophisticated mitigation strategies.
• High-level communication and interpersonal skills, including the ability to explain complex workers' compensation concepts clearly to clients, executives, and injured employees.
• Strong negotiation skills, including settlement evaluation, dispute resolution, and strategic communication with attorneys and adjusters.
• Advanced case-management and organizational skills, with the ability to manage a high-volume or high-complexity caseload while ensuring accuracy, compliance, and timely action.
• Proficiency in claims software, medical management systems, and data tools, including advanced Excel skills for reporting, trend analysis, and reserve reviews.
• Expert documentation and reporting skills, including the ability to prepare high-quality claim summaries, risk analyses, and client advisories.
• Strong client-relationship and consultative skills, supporting program development, training, and strategic risk reduction.
• Capable of working effectively under supervision while also demonstrating initiative and accountability in completing tasks independently.
• Maintains a strong work ethic, reliability, and commitment to excellence in all responsibilities, with a focus on integrity, confidentiality, and continuous improvement.
• Ability to build strong partnerships with clients, TPAs, medical providers, outside counsel, and internal teams to ensure coordinated and effective claims handling.
• Ability to provide compassionate, expert-level guidance to injured workers, balancing advocacy with employer interests and legal compliance.
• Ability to maintain strict confidentiality and comply with HIPAA, legal requirements, and organizational policies at all times.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.

Education & Experience

• Bachelor's degree preferred in Risk Management, Business Administration, Human Resources or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
• 4-5 years of progressively responsible multi-state workers' compensation claims experience, ideally in a third-party administrator (TPA), insurance carrier, or employer-based risk management environment.
• Demonstrated expertise managing complex, high-exposure, and litigated claims, including catastrophic injuries, long-term medical management, and settlement negotiations.
• Proven experience conducting in-depth investigations, evaluating compensability, analyzing medical documentation, and determining financial exposure.
• Experience collaborating with TPA adjusters, defense attorneys, medical providers, vocational professionals, and employer leadership.
• Strong background in return-to-work coordination, including developing light-duty programs and advising clients on transitional work strategies.
• Experience providing client consultation, program improvement recommendations, and training on workers' compensation practices and regulatory compliance.
• Advanced professional designations such as Workers' Compensation Claims Associate/Professional (WCCA / WCCP), Associate in Claims (AIC), Associate in Risk Management (ARM), Certified Workers' Compensation Professional (CWCP) or Chartered Property & Casualty Underwriter (CPCU) are desired.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an \"at will\" employment relationship.