Workers’ Compensation Claim Representative

The Hartford; Oklahoma; Hybrid; USD 56,000 - 85,000; Full time

Job summary

The Hartford is seeking a Workers’ Compensation Claims Representative to plan, investigate, and settle claims, delivering excellent customer service and maintaining regulatory compliance. You will work within established policies while coordinating with medical and legal resources to restore lives after injury.

The role offers Hybrid or Remote work; office presence may be required at Hartford, CT and other locations as business needs arise.

Qualifications

• HS diploma required; bachelor's degree preferred.
• Passion for delivering superb customer experience.
• Strong organizational skills and prioritization.
• Excellent written and verbal communication.
• Proficiency with MS Office Suite.

Responsibilities

• Effectively manage workers’ compensation claims with timely investigations.
• Provide benefit oversight and appropriate file disposition.
• Coordinate with doctors, nurses, attorneys and regulators as needed.
• Deliver exceptional customer service and build relationships.
• Gather and analyze data to inform claim decisions.
• Compute disability benefit rates and financial exposures.
• Use technology to achieve accurate claim outcomes.
• Maintain professionalism and diplomacy in all interactions.
• Support continuous improvement and collaboration.

Skills

Customer service

Communication skills

Negotiation

Time management

Organizational skills

MS Office

Education

High School Diploma

Bachelor's Degree

Tools

MS Office

Job description

Claims Representative – CH09CN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals — and to help others accomplish theirs, too. Join our team as we help shape the future.

The Worker Compensation Claim Representative is accountable to plan, recommend and execute the investigation of worker compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the Claim Representative will work within established procedures in adherence to statutory, regulatory and ethical requirements.

Work Arrangement

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, Las Vegas, NV, Lake Mary, FL, San Antonio, TX, Naperville, IL or Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.

Start Date: October 5, 2026

Hours: Monday – Friday, core business hours

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy

• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims

• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants

• Provide exceptional customer service by establishing and maintaining productive business relationships with customers

• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions

• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures

• Leverage contemporary technology to achieve accurate and efficient claim outcomes

• Consistently demonstrate professional diplomacy during all interactions with customers

• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement

• Embrace a culture of continuous improvement

Qualifications

• Prior workers’ compensation insurance claim handling is preferred

• HS Diploma required, Bachelor’s Degree is preferred

• Demonstrated passion for delivering a superb customer experience

• Excellent organizational skills, especially regarding prioritizing work activities

• Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)

• Superb time management and organizational skills

• Ability to meet productivity targets in a fast-paced, team-oriented environment

• Excellent communication skills and negotiation skills

• Ability to adapt and flourish using industry-changing workflows

• Excellent written and verbal communication skills

• Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations

• Ability to self-manage competing priorities while delivering accurate work within key timelines

Additional Details

• As a condition of your employment, you must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$56,391 – $84,587

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age