Workers' Compensation Claim Representative

The Hartford; Maryland; Remote; USD 56,391 - 84,587; Full time

Job summary

The Hartford in Maryland is seeking a dedicated Workers' Compensation Claim Representative for a 100% remote, full-time role. You will plan, investigate and manage workers’ compensation claims, ensuring timely investigations, accurate benefit calculations and adherence to regulatory requirements while delivering superb customer service.

This position offers a collaborative environment with access to professional resources, empowering you to restore the lives of claimants and drive continual

Qualifications

• Experience in workers’ compensation claims preferred.
• HS Diploma required; Bachelor's Degree preferred.
• Excellent communication and negotiation skills.
• Proficient with MS Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professionals (doctors, nurses, attorneys, regulators) to facilitate claim resolution and restore claimants’ lives
• Deliver exceptional customer service by maintaining productive relationships with customers
• Use data to inform critical claim decisions and calculate disability benefit rates
• Utilize technology to achieve accurate and efficient claim outcomes
• Demonstrate professional diplomacy and collaborate to maximize performance
• Support continuous improvement and adapt to evolving workflows

Skills

Customer service

Communication skills

Negotiation skills

Time management

Organization

Active listening

Adaptability

Education

HS Diploma

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

## Workers' Compensation Claim RepresentativeApplyremote type: 100% Remotelocations: Maryland-Remotetime type: Full timeposted on: Posted Todayjob requisition id: R2626246Claims Representative - CH09CNWe’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Worker Compensation Claim Representative is accountable to plan, recommend and execute the investigation of worker compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the Claim Representative will work within established procedures in adherence to statutory, regulatory and ethical requirements.Start Date: October 5, 2026Hours: Monday - Friday, core business hours**Responsibilities:*** Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy* Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims* Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants* Provide exceptional customer service by establishing and maintaining productive business relationships with customers* Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions* Provide accurate mathematical calculations of disability benefit rates and claim financial exposures* Leverage contemporary technology to achieve accurate and efficient claim outcomes* Consistently demonstrate professional diplomacy during all interactions with customers* Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement* Embrace a culture of continuous improvement**Qualifications:*** Prior workers’ compensation insurance claim handling is preferred* HS Diploma required, Bachelor’s Degree is preferred* Demonstrated passion for delivering a superb customer experience* Excellent organizational skills, especially regarding prioritizing work activities* Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)* Superb time management and organizational skills* Ability to meet productivity targets in a fast-paced, team-oriented environment* Excellent communication skills and negotiation skills* Ability to adapt and flourish using industry-changing workflows* Excellent written and verbal communication skills* Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations* Ability to self-manage competing priorities while delivering accurate work within key timelines**Additional Details:*** This position is 100% remote and open only to candidates who reside in the state of Maryland**Compensation**The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$56,391 - $84,587