Workers' Compensation Claim Consultant

The Hartford; San Antonio (TX); Hybrid; USD 85,000 - 127,000; Full time

Job summary

The Hartford is seeking a Workers' Compensation High Exposure Consultant to plan, value, reserve and execute investigations of claims over $100,000. The role emphasizes adherence to claim settlement policies, regulatory requirements, and ethical standards while driving loss containment and recovery opportunities.

Responsibilities include managing the most complex high-exposure claims, coordinating with agents, brokers, and policyholders, and supporting staff development.

Qualifications

• Minimum of 3 years of claims experience with technical expertise in managing high exposure and complex work comp claims.
• Bachelor's Degree or equivalent work experience.
• Strong verbal/written communication skills.
• Demonstrated ability to collaborate and negotiate with key stakeholders.
• Superior customer service skills with internal and external customers.

Responsibilities

• Assess the indemnity and expense exposure of assigned claims.
• Manage the most complex workers compensation claims.
• Plan, organize, establish priorities, anticipate problems, determine realistic completion dates and communicate the status of claims.
• Set appropriate and timely reserve.
• Maintain current knowledge of claim loss cost containment initiatives and utilize them appropriately in a manner consistent with company practices and procedures.
• Identify and initiate mitigation, subrogation, salvage and other recovery opportunities.
• Maintain a heightened level of interaction relevant to our stakeholders (Agents, Brokers & Policyholders).
• Maintain a proactive role in Litigation management.
• Always demonstrate professionalism and establish credibility through interactions with customers to personally enhance The Hartford's reputation in the marketplace.
• Assist with development and training of staff.
• Approve and review authorities for handlers in TL absence.
• Assist with improving metrics either by tracking trends or developing training.

Skills

Claims experience

High exposure claims

Strong communication

Negotiation skills

MS Office

Analytical skills

Leadership

Relationship management

Education

Bachelor's degree or equivalent

Tools

Claim management platforms

Job description

Consultant Claims - CH08CE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Workers Compensation High Exposure Consultant is accountable to plan, recommend, reserve and execute the investigation of claims greater than $100,000. Our selected candidate shall provide the valuation, disposition and settlement of these high exposure claims while consistently adhering to our corporate claim settlement policies/procedures within broader statutory, regulatory and ethical requirements.

Additionally, Key Responsibilities Are As Follows

• Assess the indemnity and expense exposure of assigned claims
• Manage the most complex workers compensation claims
• Plan, organize, establish priorities, anticipate problems, determine realistic completion dates and communicate the status of claims
• Set appropriate and timely reserve
• Maintain current knowledge of claim loss cost containment initiatives and utilize them appropriately in a manner consistent with company practices and procedures
• Identify and initiate mitigation, subrogation, salvage and other recovery opportunities
• Maintain a heightened level of interaction relevant to our stakeholders (Agents, Brokers & Policyholders)
• Maintain a proactive role in Litigation management
• Always demonstrate professionalism and establish credibility through interactions with customers to personally enhance The Hartford's reputation in the marketplace
• Assist with development and training of staff
• Approve and review authorities for handlers in TL absence
• Assist with improving metrics either by tracking trends or developing training

Qualifications

• Minimum of 3 years of claims experience with technical expertise in managing high exposure and complex work comp claims
• Bachelor's Degree or equivalent work experience
• Strong verbal/written communication skills
• Demonstrated ability to collaborate and negotiate with key stakeholders
• Superior customer service skills with internal and external customers
• Ability to demonstrate a sense of urgency in keeping track of multiple issues while addressing them with accuracy and excellent customer service
• Adept at managing conflict as an opportunity to listen and share information while negotiating a win/win outcome that supports The Hartford's and the injured worker's best interest
• Detail oriented with strong organization, prioritization and analytical skills
• Leader among claim handlers providing advanced expertise to teammates in solving problems
• Demonstrated thought leadership with the ability to influence positive outcomes
• Strong computer proficiency with MS Office and claim management platforms

Work Arrangement

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, Lake Mary, FL, San Antonio, TX, Las Vegas, NV, Naperville, IL or Scottsdale, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is:

$84,800 - $127,200

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age