High-Exposure Workers’ Comp Claims Consultant (Remote)

The Hartford; San Antonio (TX); Hybrid; USD 85,000 - 127,000; Full time

Job summary

The Hartford is seeking a Workers' Compensation High Exposure Consultant to plan, value, reserve and execute investigations of claims over $100,000. The role emphasizes adherence to claim settlement policies, regulatory requirements, and ethical standards while driving loss containment and recovery opportunities.

Responsibilities include managing the most complex high-exposure claims, coordinating with agents, brokers, and policyholders, and supporting staff development.

Qualifications

• Minimum of 3 years of claims experience with technical expertise in managing high exposure and complex work comp claims.
• Bachelor's Degree or equivalent work experience.
• Strong verbal/written communication skills.
• Demonstrated ability to collaborate and negotiate with key stakeholders.
• Superior customer service skills with internal and external customers.

Responsibilities

• Assess the indemnity and expense exposure of assigned claims.
• Manage the most complex workers compensation claims.
• Plan, organize, establish priorities, anticipate problems, determine realistic completion dates and communicate the status of claims.
• Set appropriate and timely reserve.
• Maintain current knowledge of claim loss cost containment initiatives and utilize them appropriately in a manner consistent with company practices and procedures.
• Identify and initiate mitigation, subrogation, salvage and other recovery opportunities.
• Maintain a heightened level of interaction relevant to our stakeholders (Agents, Brokers & Policyholders).
• Maintain a proactive role in Litigation management.
• Always demonstrate professionalism and establish credibility through interactions with customers to personally enhance The Hartford's reputation in the marketplace.
• Assist with development and training of staff.
• Approve and review authorities for handlers in TL absence.
• Assist with improving metrics either by tracking trends or developing training.

Skills

Claims experience

High exposure claims

Strong communication

Negotiation skills

MS Office

Analytical skills

Leadership

Relationship management

Education

Bachelor's degree or equivalent

Tools

Claim management platforms

Job description

The Hartford is seeking a Workers' Compensation High Exposure Consultant to plan, value, reserve and execute investigations of claims over $100,000. The role emphasizes adherence to claim settlement policies, regulatory requirements, and ethical standards while driving loss containment and recovery opportunities.

Responsibilities include managing the most complex high-exposure claims, coordinating with agents, brokers, and policyholders, and supporting staff development.