Workers' Compensation Administrative Support Assistant

City and County of Denver; Denver (CO); Hybrid; USD 31,000 - 39,000; Full time

Benefits offered by this job

Pension plan

Paid holidays

Job summary

The City and County of Denver is hiring a Workers’ Compensation Administrative Support Assistant for the Downtown Denver area. The role supports the Risk Management and Workers’ Compensation division, handling medical and legal documents, coding, filing, and customer service in a fast-paced government environment.

The position offers a hybrid work model after completing on-site training at the Wellington Webb Building, with on-site work required in Colorado and remote days as scheduled.

Qualifications

• Three (3) years of full performance office support/clerical work.
• Experience in customer service is a plus.
• Experience with medical records or Workers’ Compensation is preferred.

Responsibilities

• Create and maintain Workers’ Compensation claim files (digital and physical).
• Review and process medical and legal documents with coding accuracy.
• Answer phone and manage main email inbox; route documents as needed.
• Provide quality customer service to internal and external stakeholders; adhere to policies.

Skills

Strong communication

Multitasking

Microsoft Office

Adobe Acrobat Pro

Customer service

Detail oriented

Education

High School Diploma

Job description

## Workers' Compensation Administrative Support AssistantApply: Downtown Denver: Full time: Posted Today: End Date: October 27, 2026 (6 days left to apply): R0083079# About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.**What We Offer**The City and County of Denver offers a competitive salary commensurate with education and experience. The hiring range for this position is $22.53 - $28.17/hour based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to:* A guaranteed life-long monthly pension, once vested after 5 years of service* 457B Retirement plan* 132 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year* Competitive medical, dental and vision plans effective within 1 month of start date* A “flexible” Wellness Day has been approved in support of employee wellness and engagement for city employees. All civilian and benefit qualified employees are eligible to use this day with manager approval and it must be used by Dec. 31, 2026, as it will not roll over into the new year. **Location**The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position, you will work onsite at the Wellington Webb Building during the training period, followed by a hybrid work schedule thereafter.Employees must work within the state of Colorado on their off-site days.**Who We Are & What You'll Do**The Department of Finance provides essential financial services that support the City and County of Denver, including fiscal analysis, budgeting, investment, debt and asset management, tax assessment and collection, and accounting. The Department also establishes and maintains fiscal policies, practices, and procedures that promote accountability, strong financial management, and efficient business processes across the City. Within the Department of Finance, the Division of Risk Management and Workers’ Compensation is responsible for identifying, analyzing, and managing the City’s risks and potential exposure to loss related to its operations, departments, agencies, and employees. The Division oversees the City’s property and liability insurance programs, workplace safety and emergency preparedness efforts, and Workers’ Compensation program, which is self-insured and self-administered The Workers’ Compensation Administration Team is seeking an Administrative Support Assistant to provide direct support to the Risk Management Department. In this role, you will support the management team, lost-time adjusters, nursing team, and the accounting team. Additionally, you will be responsible for the accurate coding and storage of medical and legal documents associated with Workers’ Compensation Claims. This position is a great opportunity if you like to work in a fast-paced, customer-service environment that utilizes your skills as a subject matter expert. The Workers’ Compensation Administrative Support Assistant performs the following duties: * Create and provide ongoing administrative management of Workers’ Compensation claims* Prepare, distribute, and maintain state-regulated Workers’ Compensation documents in a timely and accurate manner* Responsible for the secure and accurate processing, coding, and certifying of medical and legal documents associated with Workers’ Compensation claims* Maintain Workers’ Compensation claim files in both digital and physical formats, ensuring records are organized, accurate, secure, and accessible* Receive and review documents from a variety of sources, determine appropriate next steps, and process documentation in accordance with local and state regulations* Provide effective and efficient customer service to both internal and external customers on a variety of administrative support assignments* Perform general office support duties such as answering the phone, main email inbox, and retrieving and distributing the incoming US and inter-office mail* Observe and comply with departmental policies and procedures, customer service quality standards, and compliance guidelines* Manage competing priorities and maintain accuracy in a fast-paced environment* Perform other related duties as assigned**What You’ll Bring**We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.Our ideal candidate has some or all the following experience, skills, and characteristics: * Strong communication skills* Ability to effectively manage multiple tasks, programs, and priorities* Proficiency with Microsoft Office and Adobe Acrobat Pro* Two (2) years of customer service experience* Strong problem-solving skills and the ability to adapt to new processes, procedures, and systems* Collaborative approach and willingness to contribute as part of a team* Experience with medical coding and/or Workers’ Compensation* Experience with records management* Strong attention to detail and a commitment to accuracy and confidentiality In addition, the demands of this position require:* Sitting for long periods of time* Occasional lifting of up to 30 lbs. of files and/or boxes**Required Minimum Qualifications*** Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.* Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).* Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement. **Application Deadline**This position is expected to stay open until Monday October 26, 2026. Please submit your application as soon as possible and no later than October 26, 2026, at 11:59 PM