Workers Compensation Adjuster II

buildersmutual; Raleigh (NC); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation and performance bonus program

19 days of PTO plus additional holidays

Professional development opportunities

Job summary

Builders Mutual is looking for a Workers Compensation Claims Adjuster in Raleigh, NC. This role involves handling complex claims and working closely with agents and insureds.

The ideal candidate will have at least 3 years of pertinent experience and will enjoy a hybrid work model with a minimum of two days in the office. The position offers competitive compensation, comprehensive benefits, and a supportive workplace environment.

Qualifications

• 3+ years of experience in workers compensation litigated and lost time claims handling.
• Valid driver's license required for occasional business travel.
• Ability to work independently with minimal supervision.

Responsibilities

• Handle all aspects of investigation and settlement of assigned claims.
• Oversee litigated claims and manage litigation expenses.
• Ensure timely compliance with all management directives.

Skills

Workers compensation claims handling

Strong verbal and written communication

Organizational skills

Problem-solving skills

Education

NC or reciprocal state adjuster license

Licenses in Virginia, North Carolina, and/or Mississippi

Tools

MS Office software

Job description

Builders Mutual, we believe in the power of teamwork to get the job done right. Every day our team delivers comprehensive commercial insurance and trusted safety solutions to protect and advance the unique needs of the contractor community. Rooted in teamwork, inclusion, expertise, and community, we work together to serve better, achieve more, and build lasting impact.

Opportunity

Leverage your industry experience and join our team in this Workers Compensation Claims Adjuster role! We are seeking a workers’ compensation adjuster to provide front-line customer-focused handling of lost time complex claims for an assigned market. This adjuster will be responsible for all aspects of coverage, investigation, negotiation, and resolution within established best practices while utilizing independent judgment in decision-making and managing the claim in a prompt and thorough manner from inception through closure. Because the success of our company is rooted in teamwork, the way we care about the people we work with and serve, this hybrid role will work in our Raleigh office a minimum of two days with the flexibility to work from home the remaining three days.

Responsibilities

• Handle all aspects of investigation and settlement of assigned claims to include interviewing insureds, claimants, witnesses, and physicians; evaluating and making recommendations regarding coverage of claims; determining liability and the total value of claims; negotiating settlements and making recommendations regarding litigation.
• Oversee litigated claims and manage litigation expenses within budget.
• Monitor and adhere to periodic claim file diaries consistently create a written plan of action to facilitate ongoing claim management, quick resolution, and best possible outcome.
• Interact regularly with agents/brokers, insureds, Risk Management, and Underwriting Department.
• Ensure timely and independent compliance with all management directives and performance management standards.
• Maintain professional and technical knowledge by attending Builders Mutual sponsored training classes plus participating in industry conferences and seminars.

Qualifications

• 3+ years of workers compensation litigated and lost time claims handling experience for Virginia, North Carolina, and/or Mississippi.
• NC or reciprocal state adjuster license required; other licenses in our footprint are a plus.
• Strong verbal and written communication, organizational, interpersonal, and problem-solving skills.
• Proficient in the use and knowledge of MS Office software; knowledge of policy processing and imaging systems.
• Valid driver's license is required for occasional business travel.
• Demonstrated ability to work independently with minimal supervision.

Your Employee Experience at Builders Mutual

At Builders Mutual, we’re intentional about creating a workplace where people can do meaningful work, feel supported by leaders who care, and grow their careers with confidence. Great workplaces don’t just happen — they’re built with intention. You’ll also be part of a team where people show up authentically, support one another, and take pride in what we’re building together.

We support you with:

• Competitive compensation and a performance bonus program.
• Comprehensive benefits that support your wellbeing today and your future tomorrow.
• 19 days of PTO to start, plus your birthday off and 11 additional paid holidays.
• 37.5-hour workweek, including Fridays ending at 2:30 PM.
• Professional development through Builders University.
• Everyday Wins recognition with swag and extra time off.
• 8 paid Volunteer Time Off (VTO) hours to give back.